family member can't watch Apple TV+
i added a family member that lives in a different city, and on that account can't seem to watch Apple Tv+ original shows without asking to try for 3 months for free, in other family members i have added can watch original programs without asking to try for 3 months, this makes me believe that altho I'm sharing with that family member they are not granted access, even tho i check on settings, and it says i am sharing my Apple TV+ subscription with.
How or what can i do so they can watch?
Apple TV 4K (3rd generation)