iPod Nano - 7th generation - Mac OS Ventura no longer can connect

I have the same issue also with Nanos 7 Gen but with Mac OS X 14.0: the Nanos are detected but do not open in Finder, it is therefore impossible to upload anything. There is nothing wrong with these units as they open just fine on a machine running Mac OS X 12.7. Does anyone have a solution for this? Running two iMacs just to operate iPods is a stetch.

Hey David Estes,

Sounds like you're unable to see your iPod nano when connecting to your Mac running macOS Ventura. We'd be happy to help out.

Your iPod nano, assuming it has no hardware issues, should still be able to be used. If having issues with device recognition though, we'd suggest working through the following steps, as they're best equipped to assist with this behavior:

If your computer doesn't recognize your iPhone or iPad

When your device is turned on and connected to your computer, it should appear in the Finder or iTunes. If you don't see it, or you get an unknown error or 0xE error, follow these steps.

1. Look in the Finder or iTunes

On a Mac with macOS Catalina or later, look for your device in the sidebar of any window in the Finder.*

On a Mac with an earlier version of macOS, look for your device in iTunes.

On a PC with iTunes for Windows, look for your device in iTunes.

Learn more about viewing your device in the Finder or iTunes

2. Update the software on all devices

Update your iPhone or iPad

Update your Mac

Update your Windows PC

On your PC you might also need to update iTunes and update drivers.

3. Connect your device directly to your computer

Make sure that your device is unlocked and showing its Home Screen, then use a USB cable to connect it directly to your computer. Don't connect to a USB hub, display, or other device. 

If that doesn't help, disconnect your device and all other USB devices and accessories from your computer. Then reconnect only your device. 

4. Trust your computer, if asked

If you see a “Trust this Computer?” alert on your device when you plug it into your computer, tap Trust.

About the 'Trust This Computer' alert

5. Allow the accessory to connect

When connecting your device to a Mac laptop computer with Apple silicon, your Mac might ask whether you want to allow this accessory to connect. If so, allow it to connect.

Learn about allowing accessories to connect

6. Restart your devices

Restart your iPhone

Restart your iPad

Restart your Mac

Restart your Windows PC

7. Try a different port, cable, or computer

The issue could be related to your computer, its USB port, or the USB cable connecting it to your device. If possible, try a different computer, USB port, or USB cable. Also check for any debris in the charging port on the bottom of your iPhone or iPad.

8. Contact us

If your computer still doesn't recognize your iPhone or iPad, contact Apple Support.

This is outlined further here: If your computer doesn't recognize your iPhone or iPad - Apple Support

As it states above if the issue persists, please contact Apple Support using the link above.

Take care!

Hi there!

You may be able to have it repaired, however the device is now considered vintage so your options might be limited.

Obtaining service for your Apple product after an expired warranty - Apple Support

You can reach out to repair centers in your area and see if they are able to work on the device. You can find the full list of repair centers in your area at Find Locations.

Best regards.

Ifixit might have replacement connectors and a tutorial. I would check that. You could also find someone on eBay that you could send it into to be repaired.