iPhone 11 ends CARRIER CALLS ONLY whenever the proximity sensor detects it is of ear.

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iPhone 11 ends CARRIER CALLS ONLY whenever the proximity sensor detects it is of ear.

Does anyone else experience this issue where all calls work normally i.e. WhatsApp, facetime, etc? BUT whenever I make CARRIER phone calls, if the proximity sensor detects it is of the ear, it will end the call abruptly.,

Please note the phone is new, and has never had water damage, falls etc. This only happens during normal carrier phone calls, not VoIP-based calls. Also, I noticed it started after I purchased AirPods Pro 2nd gen.

Please help.

iPhone 11, iOS 16

Posted on Jun 1, 2023 10:53 AM

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Answer 1

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MrHoffman

Community+ 2024

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125,345 points

Jun 1, 2023 12:03 PM in response to Lsuazo1

Lsuazo1 wrote:

I have been trying to find a bloody chat option since the phone call would drop anyways, but I can't seem to find it. Not sure if it is due to being out of the US.

Neither chat nor calls are available worldwide, and chat availability can vary, yes.

You could log an Apple hardware repair request and go through those channels, if Apple has a presence in your country.

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Answer 2

Jun 1, 2023 11:07 AM in response to Lsuazo1

Contact Apple Support. Use the Support link in the lower left corner, and chat or call (from a working phone) as available.

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Answer 3

Lsuazo1 Author

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5 points

Jun 1, 2023 11:52 AM in response to MrHoffman

I have been trying to find a bloody chat option since the phone call would drop anyways, but I can't seem to find it. Not sure if it is due to being out of the US.

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Answer 4

Lsuazo1 Author

Level 1

5 points

Jun 1, 2023 2:37 PM in response to Lsuazo1

well, spoke to support. Did not like the idea of taking it to a store, did a DFU restore from iTunes, problem was fixed.

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iPhone 11 ends CARRIER CALLS ONLY whenever the proximity sensor detects it is of ear.

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