MacBook Air unable to log in to App Store

i just reset my MacBook Air 2013. I am struggling to update the software so it is up to date. I think part of the issue is that I can not sign in to the app store on my laptop. I am using the correct email and password (I have even changed the password to my Apple ID, so I know 100% I am using the correct details). This being said it is still not allowing me to sign in.

Earlier Mac models

Posted on Jun 2, 2023 8:32 PM

Reply
1 reply

Jun 2, 2023 8:39 PM in response to Jordan95lrk1

Jordan95lrk1 Said:

"MacBook Air unable to log in to App Store: i just reset my MacBook Air 2013. I am struggling to update the software so it is up to date.[...]"

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For reference...

Updating the macOS:


Determining which Update(s) will Install:

I. Verify Compatibility:

A. Start Here: Learn About Compatibility and how to Identify your Specific Mac Model - Apple Support


B. How to Verify:

Reveal your Model:

What is the Model of your Mac? To find out...

  1. Go to: Apple menu
  2. Click: About this Mac
  3. View: Second Line-Down

then...


II. Compare the Results:

See if the Model you found is shown here:


III. If Compatible:

Back Up your Mac First:  Be certain you Create a Time Machine Backup of your Mac, so that way you can have something to restore your Mac from, should anything go wrong with the reconfiguration.

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MacBook Air unable to log in to App Store

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