Unable to connect my iPhone Pro Max 14 with the Zepp Golf app

It seems that zepp golf just stopped supporting their users. Mine has not worked either. I can’t seem to log in and just keeps giving me a 1012 error message. I’ve tried restarting the app, re-installing, doing a factory reset on the sensor. It just keeps giving me the same error message. Seems zepp golf kinda pulled the rug under everyone. Seems kinda ****** considering the price of the sensor.

but there are a lot of others with the same problem. And they all point back to the developer.

I’m sorry to hear that you’re having trouble. Without seeing the actual error message, I can provide a few general steps to troubleshoot the issue:

1. Check for Updates: Ensure that both your iPhone’s iOS and the Zepp Golf app are up to date.

2. Restart Your iPhone: Sometimes, a simple restart can fix connection issues.

3. Check Bluetooth Settings: If the Zepp Golf app uses Bluetooth to connect with your device, make sure it’s enabled and working properly on your iPhone.

4. Reinstall the App: Delete the Zepp Golf app and then reinstall it from the App Store.

5. Check App Permissions: Go to Settings > Zepp Golf and make sure that all the necessary permissions are enabled.

6. Try Another Device: If possible, try connecting another device to the app to see if the problem is with your iPhone or the app.

7. Contact Zepp Golf Support Again: If none of these steps work, try reaching out to Zepp Golf Support again. They might be dealing with high demand, so give them some time to respond.

Remember, it’s always important to back up your data before performing any major troubleshooting steps.

JimLed007 Said:

"Zepp Golf App: [...]no reply from Zepp Golf support[...]"

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How to Contact the Developer:

You'll find their Contact Us info in the app's site of the App Store --use that info to contact them.

efrem66 Said:

"Hi there, when have a few of the same issues, my questions relate to the display and console use to access the app."

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Pairing AirPods:

So, are these paired as one device, or are they independent? If connected together, then they would be one device.

I am having the same problem - just downloaded the Android app on my wife’s Samsung, but after entering her email address for set up, the rotating circle just continues to whir round without actually setting anything up. I also tried logging in on my iPhone via Facebook, but get an error message up telling me that the app is not active!

What happened when you contacted the app developer as instructed in the previous posts?

How to contact an app developer - Apple Support

Contact the developer of the app.

Nothing your fellow users or Apple can do for you.

Did you download this app directly from the Apple App Store?

Hi there, when have a few of the same issues, my questions relate to the display and console use to access the app.

Hi I’ve also tried logging into the app last week and now doesn’t work.

looking online I think the developers have now stopped the app and any support.

Also the app has been removed from Facebook

Mine still work until I had updated phone and had to sign back in which is when I found out it wasn’t working as can’t sign in or create new account. Annoying as no warning they was stopping .