Signing out of iCloud on Mac (Missing "iCloud Name")

Since attempting to upgrade to macOS Monterey 13.5, I have been having issues with my 2020 13" MacBook Pro (Intel Base Processor). I recently was able to complete the update but right before updating I got the following error:

the operation couldn’t be completed. (com.apple.extensionkit.errordomain error 15.)

After I was able to successfully complete the update, I got a notification that says that I need to "Update My Apple Settings". When I click the "Continue" button nothing happens.

After doing some research, I attempted to reboot my Macbook in safe mode and attempted to Sign out of iCloud. When attempting to Sign out of iCloud, I found that I am unable to sign out of iCloud because the "Shared Family" icon is displayed but my personal name is not. Since my name is not displayed I am unable to follow the following instructions to sign out of iCloud:

Unable to follow these instructions:

Choose Apple Menu > Settings
Click your name
- Note: This is missing for me
Click sign out

MacBook Pro 13″, macOS 13.4

Posted on Jun 7, 2023 5:16 AM

Top-ranking reply

Drew_7

Community Specialist

Posted on Jun 8, 2023 2:24 PM

Hi yungsouljha,

Since you're unable to sign out on your Mac we recommend trying to sign out from another device. A complete list of options can be found here: Check your Apple ID device list to find where you're signed in - Apple Support

Use the web to remove a device

1. Sign in to appleid.apple.com, then select Devices.

2. Select the device to find its details, then select "Remove from account."

3. Review the message that appears.

4. Click again to confirm that you want to remove the device.

You may find removing your device via web the most universal solution.

Regards.

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Signing out of iCloud on Mac (Missing "iCloud Name")

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