I was charged twice for something I didn’t purchase. And at top of the transaction wasn’t made from my bank card which I use as payment method for Apple. It was done from my mobile phone balance. And now I can’t even find what money were spent on.

aima17 Said:

"I was charged twice for something I didn’t purchase. And at top of the transaction wasn’t made from my bank card which I use as payment method for Apple. It was done from my mobile phone balance. And now I can’t even find what money were spent on. [...]I exchanged with support representative and can’t reopen the chat again"

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For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix. Perform a screensharing session with the Apple rep, so they can see this firsthand, form YOUR perspective.

Apple Contact Us Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

“aima17 Said:

"I was charged twice for something I didn’t purchase.: […]Unfortunately, they also didn’t see any purchase history and suggested I call US, which will be very expensive as I’m in Kazakhstan right now.[…]”

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Troubleshooting Purchases Over-the-Phone:

A. Wait Until you Return:

If you are just visiting, then wait until you get back to the U.S.

B. Screenshare with Apple:

If you need to prove something to Apple, then screenshare with the Apple Rep, so they can see this firsthand, from YOUR perspective.

C. Secure your Info:

Being this is a concern for anccount access, then (A)verify your devices, and (B)secure your account. Open a new eMail address and use that for your Apple ID.

1. Verify your Devices:

Verify that all devices are logged in to your account, by using this link: Check your Apple ID Device List to See where you're Signed in - Apple Support

then...

2. Modify your Credentials:

Having been stollen, someone lily has your credentials. So, by all means, modifying them.

• Modify: your login credentials (Using Both a New eMail and a New Password for each and all sites)
• Associate: a different method of payment to your account
• Enable: Two-Factor Authentication for Apple ID and for all other accounts that have such an applicable option