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Joelgca Author

Level 1

4 points

Powerbeats pro loses connection on one side

Right ear bud consistently disconnects at about 70-80% power. Put in charger for a few minutes and it works again until power drops to 0%.

Beats

Posted on Jun 11, 2023 4:42 PM

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1 reply

Sean_B1

Community Specialist

Jun 13, 2023 4:05 PM in response to Joelgca

Hello Joelgca,

We would like to see how we can help you with your Beats not working as expected. Let's start by resetting the Beats, giving them a full charge and seeing if the issue returns. Follow the steps in this link to reset your Beats: Reset your Beats earphones - Apple Support

"Reset Powerbeats Pro

Place both earbuds in the case. Leave the case open.
Press and hold the system button on the case for 15 seconds or until the LED indicator light flashes red and white.
Release the system button.

The LED indicator light will continue to flash white, which means that you can pair your Powerbeats Pro with your iPhone, Mac, Android device, or other device again."

Cheers!

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Powerbeats pro loses connection on one side