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Andy3498_ Author

Level 1

9 points

Issue with Powerbeats pro update 2023 losing power while in case and staying connected to phone

My Powerbeats pro have just started losing power while in the case. The left earphone has issues charging and when it’s fully charged it can lose charge overnight. I’ve also noticed that the case and earphones stay connected to my phone showing battery level etc. They’ve only started to do this I presume since the update. I believe they’ve just had an update the start of November 2023 firmware version 6B27 and this seems to be when the issue has started.

I’ve hard rest the earphones etc and it hasn’t resolved the issue. Any help would be appreciated. Thanks

Beats

Posted on Nov 28, 2023 12:47 AM

Top-ranking reply

caro_rini

Level 1

12 points

Posted on Feb 13, 2024 8:00 PM

I did not know about Nov 2023 update until today when I seaeched to check if anyone recently started having issues with their battery draining. I've experienced all of the above mentioned. The battery has only gotten worse through Dec, Jan and until now. Another issue I remember is a glitch were case and buds would all show as 100% then seconds later at 70-some % and seconds after that at 30-some % . I took them to Apple and they wanted me to choose between $250 repair or might-as-well purchase brand new ones. I went to buy new ones. But I feel duped. I'm upset and plan to pursue something with Apple, after reading this post.

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Issue with Powerbeats pro update 2023 losing power while in case and staying connected to phone

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