Mobile billing payment method doesn't show.

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Mobile billing payment method doesn't show.

Hi all.

I have added my mobile billing as my payment method. It added successfully and is set up. I have also confirmed with my carrier that it is supported with them and on my device.

The problem arises when I attempt to either purchase an app or make an in-app purchase, the payment method does not show up as an avaliable method to use, my other methods do except for the mobile billing.

I have added and removed the payment method, updated software, signed out of ITunes and app store services, made sure my region and address is set to correctly and multiple other steps.

I troubleshooted with my carrier who state no issue on their end and reffered me to Apple Support. I contacted them and they state no issue and refer me back to my carrier.

I am at a loss and looking for some support.

My carrier is 3 and I live in Ireland.

If anybody can help with this it would be much appreciated.

Many thanks.

Posted on Jun 12, 2023 5:27 AM

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Answer 1

Ben_Z1

Community Specialist

Jun 15, 2023 10:27 AM in response to cianor232

Hi there cianor232,

If you are having an issue using mobile phone billing, this information from If there's an issue when you set up mobile phone billing can help:

If you can't find Use This Mobile Number, or want to use a different number

If you're on a different phone, or using an iPad or iPod touch, you might want to use a different number when you set up mobile phone billing.

When you change your payment method, tap "Use a Different Mobile Number" and enter the mobile number for the phone connected to the account that you want to bill to.

An SMS message with a one-time code is sent to the mobile number that you provided. Check the mobile phone for the message, and enter the code on the device that you're using to set up your payment method, then tap Verify to verify the code. If you don’t receive the code immediately, tap "Resend Code" to try again.

If you still don't see an option to use a mobile number, your carrier might not support mobile phone billing.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

If your wireless carrier says that everything looks good on their end and this continues, reach out to our Billing Support next. They would be the best equipped to look into this further with you. Contact them here: Get Support

Cheers!

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Mobile billing payment method doesn't show.

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