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User profile for user: JL_Hutch
JL_Hutch Author
User level: Level 1
4 points

Circle View Camera Off/Disabled When Setting Indicate Stream & Allow Recording

About a week ago my Circle View camera changed to "Off - This camera has been disabled." The camera is online and I am able to change the settings for both Home and Away to any of the settings, but the camera status never changes and it does not stream or record.

  • I have verifiedthe software for the camera, my home hubs (HomePods and Apple TV), and my iPhone are updated.
  • I only have a 2.4 Gh Wi-Fi network, so it is not a network speed problem.
  • I have turned off the camera off and back on to reset it.
  • I have two other Circle View camera and neither of them is having any problems.

I'm fresh out of ideas and would appreciate any suggestions.

iPhone 13 Pro, iOS 16

Posted on Jun 12, 2023 8:48 AM

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User profile for user: greg5green
greg5green
User level: Level 1
23 points

Posted on Jul 2, 2023 7:41 PM

I recently ran into the same (or a similar) problem. Plugged the camera back in (only really use it when I have to leave the dog for a bit), saw the "camera is online" message, then left and found out the camera was "disabled". When I got home, I figured out there's a button on the back. If you hit it, the status light should turn purple and it makes a beep. I tried it a couple times and it seems to toggle the camera on and off! Good luck

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User profile for user: greg5green
greg5green
User level: Level 1
23 points

Jul 2, 2023 7:41 PM in response to JL_Hutch

I recently ran into the same (or a similar) problem. Plugged the camera back in (only really use it when I have to leave the dog for a bit), saw the "camera is online" message, then left and found out the camera was "disabled". When I got home, I figured out there's a button on the back. If you hit it, the status light should turn purple and it makes a beep. I tried it a couple times and it seems to toggle the camera on and off! Good luck

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User profile for user: JL_Hutch
JL_Hutch Author
User level: Level 1
4 points

Jul 3, 2023 4:15 AM in response to greg5green

Thank you so much! That has to be the problem. I’m a thousand miles away from that camera right now, but I have another where I am now and was able to reproduce the condition exactly as you described. One of the last captures from the other camera was of a deer licking the camera. I bet it managed to press that button in the process. I’ll have to control for that when I get there, but at least I know it’s not malfunctioning.

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Circle View Camera Off/Disabled When Setting Indicate Stream & Allow Recording

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