My device iPhone 12 Pro has been snatched by the thieves

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Hi,

My device iPhone 12 Pro has been snatched by the thieves.

Please help me with the below concerns-

On the same day, FIR was duly done. Apart from FIR, I have also logged in from my other Apple device and using Find My feature of Apple, I am able to see last location of lost phone in Find my iPhone. Two times last location is changed between 08June(snatching date) and today. Is this the exact location where I can go with police authority and try to get my iPhone back? Police authority is not going to that tracked location without camera footage. They are just working on getting camera footage so that they can identify face of thieves.
I have turned on lost mode also, which is showing as activated but I have not provided any number or message because thief will obviously not give back my iPhone. He will be able to access iPhone or not? What else I have to do to prevent misuse of data? I am too much worried about this. Should I turn off lost mode? Because if lost mode is on, thief may think that it’s not usable and may sell its parts.
What does red colour lock symbol means?
Should I also erase my iPhone? I am worried if I do erase that lost phone using my another iPhone using Find My feature of Apple, then all data will be erased along with all location histories and Apple id? Will I be able to trace location? What should I do?

iPhone 12 Pro

Posted on Jun 14, 2023 12:53 AM

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Answer 1

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Level 10

413,956 points

Find IMEI & Serial No. of the Lost Device

You may use a web browser to get the Serial Number and the IMEI Number. You cannot track using the IMEI number. but you may need it so keep it handy

Log in to https://appleid.apple.com with your Apple ID credentials. All your devices will be listed there. Click on any to get the details.

Do's, If you had enabled "Find My" before it was lost

Mark As Lost.
Erase your device. If your missing device is covered by AppleCare+ with Theft and Loss, you shouldn't erase your device. Instead, file a claim for your lost or stolen device.

Beware of Phishing!

Note: Apple will never send you any info on Lost/Found iPhones. It (Phishing) may appear as the image given below.

Switched Off? Still traceable

Even if the iPhone is switched off it is findable, see the pic below.

Device Offline?

I see my device in Find My, but it's offline

If you see "Offline," "No location available," or "Location Services Off," your device might be offline for one of these reasons:

Don't see your device?

You might not have Find My turned on.
If you're using the Find My app, you can't see your device's location if more than 7 days have passed since its last location was sent to Apple.
If you're using iCloud.com/find, you can't see your device's location if it's powered off, the battery has run out, or more than 24 hours has passed since its last location was sent to Apple.
Learn how you can still protect your information.

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Answer 2

Don'ts

If the device is removed from an account after it is erased, Activation Lock will be turned off. This allows another person to turn on and use the device.

An example of my iPhone 5 is given in the GIF below. There is no "Undo" after you remove it from your account.

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