Mac Pro 2023 will not boot with PCIe SSD installed.

I just spent all night setting my new M2 Mac Pro. Everything seemed OK. This morning I was ready to do the final steps and get back to work. The final steps included adding some additional storage for my audio projects. Something I've been doing for over two decades now and didn't expect that to be a showstopper.


As soon as I installed my previously working OWC SSD OWC Accelsior 4M2 the Mac Pro would NOT boot. This drive works and I put it back in my 2019 Mac Pro and there are no issues. Even if I put the OWC SSD in a Sonnet PCIe to Thunderbolt chassis, the same thing happens. No boot. If I connect the chassis when the Mac is booted, it freezes.


I had also purchased a new OWC Accelsior 8M2 and planned for it to be my main working audio drive but the issue also happens with that SSD, so it's safe to say it's not a faulty SSD.


OWC is a VERY reliable brand and widely used in the pro audio and video community. I've been using them over 20 years now without issue.


I am not using these drives to boot the MacOS from. These are just storage for my actual audio projects, which is common in audio studios to have a dedicated drive for all the audio work. No software runs from these drives. I am using the internal Mac SSD to boot from as you normally would and without the PCIe SSDs, the computer seems to run just fine. I was so excited to get to work but I can't use this machine and get by on just the internal storage. Additional PCIe storage is essential in a pro studio.


I chatted with Apple Support today and they are looking into it, but I don't feel too confident about it. The "senior advisor" was not even aware there was a new 2023 Mac Pro (LOL) and hadn't watched the WWDC yet. I thought he was joking. He was not.


I called OWC as well and they are not aware of any issues yet but the Mac Pro just started arriving yesterday so it's still new territory. I'm trying to find out if it's an OWC issue, or Apple.


I do have an OWC Thunderbay 8 with 8 HDD (my project archives) and that did work OK.


Something about the new Mac Pro is NOT happy with PCIe SSDs connected either internally, or in a Thunderbolt chassis.


After staying up all night and wasting about 10 hours of setting up the new 2023 Mac Pro, I am sadly back to working on my 2019 Mac Pro. All my OWC SSDs work just fine again when inserted in the 2019 Mac Pro.


This could be bad news for Apple if it's on their end.


Mac Pro

Posted on Jun 15, 2023 10:22 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 20, 2023 11:51 AM

We have seen about 10 instances. All have the following in the top of the panic trace:

dart-apciec3 (0xfffffe1b39d40800): DART(DART) error:


This is the same error as MacOS/M1 had up until 13.4 was released, which fixed this problem.

In case this is a MacOS issue, can you post the MacOS build number of your System? I am especially interested in build numbers for MacOS versions that are NOT crashing.


So far, I have seen this with RAID 0, RAID 4, RAID 5. All with 4 drives. This panic does not happen with RAID 0 2-drive volumes.

Apple RAID does not seem to be affected.

HFS and APFS will both panic a system, so it is not file system related.


One trick that MIGHT work, I would like any affected users to try this, is with the drives disconnected, launch SoftRAID and "uninstall SoftRAID" from utiliities menu. restart, and connect the drives. (or put them back in the Mac Pro)

Does this prevent the panic?

Your volume will still mount and be usable.

Similar questions

119 replies

Jun 20, 2023 5:02 PM in response to SoftRAIDSupport

MacOS 13.4 (22F2073)


I have not had a single issue with the 4TB 4M2 that I installed as a last resort on Friday after just about giving up. It was meant to be my backup drive to my smaller 2TB 4M2 but so far it's the only PCIe SSD I've had that will allow the Mac Pro to boot up. Zero issues. Many restarts for other misc troubleshooting.


I will keep the SoftRAID software uninstalled for now since I don't seem to need those features. I didn't know it wasn't required.


Attached are some images that may be of use from Disk Utility.


Jul 4, 2023 10:47 AM in response to David K. Gross

Mac Pro 2023 PCIe SSD issues


I discovered another Problem with a Sonnet Fusion Dual U.2 SSD PCIe Card filled with two Kingston DC 1500M nvme U.2 SSDs with 7.68 TB.

No matter if I used them in Raid 0 or JBOD there is always a forced restart with a panic report if I tried to shut down the Mac Pro.

I tried everything - safe reboot, complete new and clean Systeminstallation, removing all other cards and periphery - nothing helped.

Then I ordered a single PCIe to u.2 nvme SSD Card and tried it with one DC 1500M - same problem.


The strange Thing is that the problem did not occur if I install the DC 1500M with the pci Card in my good old Mac Pro 6.1 - everything went smooth.

Is there anybody with same issues or a workaround? Is it a System or a Hardware problem?


Or is it better to open a new thread with this?

best Klaus Wagner


Mac Pro 2023 M2 Ultra 128 GB, Ventura 13.4.1 (22F2083)


Jun 16, 2023 10:41 PM in response to David K. Gross

I'd love to start this as a sub-thread specifically see if it's a particular type of chip causing the issue.. Those of use with OWC/SoftRaid can easily see this info.


JPerkins: your 4TB 'Mystery Room' is using 4-1TB OWC Aura Ultra IV chips. So that's working in your M2 (new)

DGross: I have a 4TB "Content" drive using 4- 1TB OWC Aura Ultra PRO chips. This works in both my Intel and M2 box

DGross: I also have an older 1M2 unit with a single 1TB OWC Aura P12 Pro chip that works in both. It's only got a 4kb sector size, and I don't seem to be able to change that. But, when I try to, I get an 'unsupported enclosure' error.. Gonna have to ping OWC about that.. it's working..but :)




Jun 20, 2023 11:28 AM in response to Jperkins27

I have seen several reports of this. We are working on finding "workarounds".

One thing that will certainly work is backing up, and deleting your volume. Zero the disks.

Then run RAID Assistant in DIsk Utility to create a RAID 0 volume. If you make it HFS, you can "convert" this volume to SoftRAID when a permanent resolution to this issue has been found.


When there is a known temporary fix, I will post it here. At present, this issue seems to affect Mac Studio M2, Mac Pro M2 and possibly the most recent versions of MacOS.


Hopefully news will be posted in the next few days.

Jun 20, 2023 12:28 PM in response to SoftRAIDSupport

@SoftRAIDSupport


Unistalling SoftRAID did not allow the M2 Mac Pro to boot when the 2TB 4M2 was inserted in the Mac Pro. Same as before.


I have booted up again with SoftRAID uninstalled and the 4TB 4M2 inserted which for some reason has been working since Friday.


Do I need to have SoftRAID installed and running to use the 4M2 in a RAID 0 configuration?


I don't need any of the RAID features...I just want a PCIe SSD. Ideally just 2TB but this issue is forcing me into the 4TB model. I just ordered another 4TB model to see if they can both work together so I have a working drive and backup drive.

Jun 20, 2023 5:08 PM in response to SoftRAIDSupport

<< Grant;

SoftRAID publishes its volumes as whole numbers, rather than slices. So a SoftRAID volume disk10, is just the equivalent of disk10s2 with an APFS Apple volume. Not a problem. >>


.. so that is the EXPECTED look of a SoftRAID-controlled device, no separate GUID Partition map partition is created (because none is needed).


I was going to go back and get the diskutil list output, but the Hosts must have decided it contained bad stuff and removed it. from memory, it showed something like (possibly inaccurate) re-creation:

disk10/dev/disk10 (external, physical):


   #:                       TYPE NAME                    SIZE       IDENTIFIER

   0:      APFS Volume                        4.0 TB     disk10


..that is distinctive in having no GUID partition Map partition, and no EFI partition, and no APFS container-disk, but goes straight to an APFS Volume.

Jun 26, 2023 12:29 PM in response to David K. Gross

ctwinger's feedback is consistent with my theory about the SoftRAID kext. My issue is that Disk Utility doesn't (elegantly) handle RAID 10. I may abandon this ambition and just use Time Machine or a cloud backup solution for resiliency and forego local redundancy.


For those of you who only need RAID-0 or RAID-1, and still have access to your 2019 Mac Pro, you should be able to put the drives in the 2019 MP and wipe them. I was unsuccessful at getting into recovery mode with the drives present in the 2023 MP.


Once they're wiped in the 2019 MP, you should be able to put them back into the 2023 MP and then build the new RAID set using Disk Utility and it should be fine.

Aug 11, 2023 11:27 PM in response to Jperkins27

I have the new Mac Pro 2023 M2 Ultra and have updated it to OS X 13.5 and installed the OWC Accelsior 8M2

it works fine and gets 22 GigaBytes/sec read and write using the ATTO disk speed utility. I needed set the transfer size to 64 GB to see this speed. Blackmagic disk utility will only show about 11 GigaBytes/sec but uses a maximum 5 GigaByte block size. There seems to be some overhead in setting up the read/write cycles in the test and you have to use very large block sizes to see the real transfer speed. I am very happy with the whole setup. BTW if the ATTO disk speed test could use block sizes larger than 64 GigaBytes, I think I might see the full 26 GigaByte speed advertised by OWC.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mac Pro 2023 will not boot with PCIe SSD installed.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.