Purple front camera - iPhone 12 Pro Max

Neas_23 wrote:

I've done some online research and could find so many threads from thousands of people on Apple Discussions reporting exactly the same issue with different iPhone versions.

If the front camera of your iPhone 12 Pro Max is producing a purple tint or discoloration in photos or videos, it could be due to a few possible reasons:

1. The purple tint may be more noticeable in certain lighting conditions. It could be caused by a specific combination of ambient lighting and how the camera sensor responds to it.
2. In some cases, software glitches or incorrect camera settings can lead to color abnormalities. It's worth checking your camera settings and ensuring that you're using the default settings or any specific settings that are appropriate for your situation. --> Photography using iPhone - Apple Community

If you're experiencing the purple tint issue with your iPhone 12 Pro Max, here are a few steps you can take to troubleshoot the problem:

1. Use a microfiber cloth or lens cleaning solution to gently clean the front camera lens. Sometimes, smudges or dirt on the lens can cause discoloration or affect image quality. --> Cleaning your iPhone
2. Ensure that your iPhone 12 pro Max (You are silent on this) is running the latest version of iOS. Apple often releases software updates that address known issues and improve camera performance. Go to Settings > General > Software Update to check for any available updates.
   1. Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN)
   2. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)
3. Resetting the camera settings can help eliminate any customized settings that may be causing the issue. Go to Settings > Camera > Preserve Settings and toggle off any enabled settings. You can also try resetting all settings on your iPhone by going to Settings > General > Transfer & Reset > Reset > Reset All Settings (note that this will reset all settings, not just camera-related ones).
4. Try capturing photos or videos in various lighting environments to see if the purple tint persists across different scenarios. This can help determine if the issue is related to specific lighting conditions.
5. iOS devices use an ambient light sensor to adjust brightness levels based on the light conditions around you. The sensor lowers brightness--> Adjust the brightness and color temperature on your ...

If the problem persists after attempting these troubleshooting steps, it's recommended to visit an Apple Retail Store or Apple Authorized Service Provider. They can provide further assistance, diagnose the issue more accurately, and potentially offer repair options if necessary.

By merely looking at the pic posted by you I would say...

Get a Genius Bar Reservation and Apple Support Options - Apple

Contact Genius Bar.

Manage Reservations - My Reservations - Apple

Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:

Apple Repair and Repair Status Check - Official Apple Support

Apple Authorized Service Provider

Find Locations - Location Selector - Apple

Contact Apple for support and service - Apple Support 

Neas_23 wrote:

This is definitely the last iPhone I have and do not recommend it to anyone. I truly expected to receive a lot more support from the Apple, since they are clearly aware that this is a product fault. 

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