stuck on welcome screen / screen saver

Hi My Apple TV is stuck on the initial welcome screen and will not progress beyond the "continue" button. I have unplugged and plugged in the device with the same results. It was working previously. If I wait the screen goes into the screen saver. I also did remove and replug the HDMI cable. If someone can point me in the right direction that would be much appreciated. thanks.

Apple TV 4K (1st generation)

Posted on Jun 21, 2023 8:59 AM

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Question marked as Best reply

Posted on Jun 21, 2023 2:37 PM

It seems that your remote may not be functional at this time.

  • Try charging the remote battery,
  • try restarting just the remote (using the button combination),
  • try pairing the remote again to the box (using the button combination).


If your Siri Remote or Apple TV Remote isn't working - Apple Support

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stuck on welcome screen / screen saver

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