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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have a problem with my iPhone 13 Pro Max, it was good the first day I got it, I left it charging the first night and a black transparent square appear on my screen and hasn’t go away, I restarted the phone, restored it, updated it, everything and it doesn’t go away, is this a display issue?
iPhone 13 Pro Max
So if it goes away, that determines it is not an issue with your screen, fortunately.
I suggest you contact Apple Support for further assistance:
Well at the Apple Store they just restored it and told me to set up the phone as "new” that just helped for a day and went back to the same, and I did find 5 cases with the same problem here in ASC. From a couple years ago and nobody seems to find or fixed the problem, I’ll guess just return it but I really can’t stay without a phone because of my work.
I’ll leave the link for the old discussions about having the same problem.
iPhone 13 Pro Max - Screen Issue after Ch… - Apple Community
Roy thug Said:
"iphone 13 pro max screen issue after charging or lock the screen: I have a problem with my iPhone 13 Pro Max, it was good the first day I got it, I left it charging the first night and a black transparent square appear on my screen and hasn’t go away, I restarted the phone, restored it, updated it, everything and it doesn’t go away, is this a display issue?"
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Thank you for the photo.
Troubleshooting Screen Issues:
Being Stuck in a Boot Loop:
Similar to seeing a black screen, the iPhone may be stuck in a boot loop. This typically happens when you unsuccessfully download something or an update stalls. So, refer to my User Tip: How to Fix an iPhone in a Boot Loop - Apple Support
Hi, yes I already did the recovery mode and and update and even try to set up the phone as a new one as I was told that would solve it, unfortunately, the problem came back right after the screen locked, I wasn’t even finish with activating the iPhone when it happened again.
Yeah, I would definitely contact Apple Support with this. Or, take it back to whoever sold it to you, (You mention it is only a few days old?) and show them this issue. Maybe you can get a refund or a new iPhone. They’ll know their policies best, though.
I also searched around in older Discussions here in ASC. I didn’t find anything else that’s similar to this!
Hello Roy thug!
You mention having restarted your device. But have you tried a Forced Restart?
I hope this is helpful. Good Luck!
Yes, I’ve tried, and it goes away but as soon as the screen locks, it comes back unfortunately
And the screen is frozen?
No is not frozen, everything works fine, is just that thing on the screen 😓
Thanks for sharing!
I guess the Google search works better than the ASC search.
iphone 13 pro max screen issue after charging or lock the screen
