Phone call issues on air pod pro gen 1

I've all along had the issue that my AirPod pros gen 1 will start breaking up while I'm on the phone. I know it's not the connection because when I switch to the iPhone speaker it's fine. Randomly I'll be on the phone and the audio will start going in and out. The only fix I've noticed is I switch the call to speaker for about 30 seconds and what I switch back to the AirPods it works again. It’s getting frustrating. All other Bluetooth features work flawlessly. It’s ONLY when I’m on a phone call. I’ve done everything. On the phone multiple times with TMobile and Apple tech support. Been to Apple store twice. Restored my phone from a file on the Genius computer and lost all my apps. A It’s on iPhone 13 Pro. I am in the midst of sending the phone in for repair. When I received the loaner phone from Apple (same phone as mine) I had the exact problem on my first call! What is going on?? Help!

Posted on Jun 24, 2023 1:21 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 28, 2023 3:50 AM

A good friend helped solve this problem that has plagued me for over a year. It was my Apple Watch Series 2 interfering with the calls. When I turned my watch OFF, the problem went away. So glad we fixed it. So disappointed in Apple that a year ago they did not have this solution at hand when I went through so much troubleshooting with them. Thank you Eric for pastoral tech support!

Similar questions

1 reply
Question marked as Top-ranking reply

Jun 28, 2023 3:50 AM in response to frederickfromoregon

A good friend helped solve this problem that has plagued me for over a year. It was my Apple Watch Series 2 interfering with the calls. When I turned my watch OFF, the problem went away. So glad we fixed it. So disappointed in Apple that a year ago they did not have this solution at hand when I went through so much troubleshooting with them. Thank you Eric for pastoral tech support!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Phone call issues on air pod pro gen 1

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.