wrong email on Apple ID in the APP store

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Level 1

4 points

wrong email on Apple ID in the APP store

the prompt that pops up asking to sign in to the app store has an email address that is not associated with my Apple ID - there is nowhere to change it or log out. I've not had an issue before purchasing or updating my app store & don't have any new devices.

I can sign into all my devices with my correct Apple ID with no problems

I have looked everywhere in Apple, spent hours online with Apple help - waited 3 weeks for the reset date - which didn't arrive

Please can anyone assist in correcting this?

Many thanks

iPhone 12 Pro Max

Posted on Jun 27, 2023 12:12 AM

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Answer 1

Ingo2711

Level 9

72,981 points

Jun 27, 2023 12:41 AM in response to corin2632

Do you have any apps installed on your iPhone, that have been downloaded, using a different Apple ID?

Has the iPhone been set up with a different Apple ID before you used it with your Apple ID?

Did you try to set the iPhone back to factory settings on your computer and then set it up again, using your Apple ID? Set it up manually, without the latest backup and check, if the AppStore account is linked to your Apple ID.

If it is, use the backup to restore from and check again.

Restore your iPhone, iPad or iPod touch to factory settings

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wrong email on Apple ID in the APP store

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