Apple TV+ Buffering Constantly and only Apple TV+

Let’s assume the average participant in this community knows and understands the basic troubleshooting processes and don’t want the read the normal redirects, ‘your system/setup’. If all my services work EXCEPT one, then the issue is THAT one. Can our beloved Apple Engineers find a solution, or not?

Same issue here. My internet speed is good. Every other app on my Roku TV works seemlessly. No issues with buffering at all. But when I try to watch anything on Apple TV it buffers every few seconds. This only started happening recently within the last month or so. Before that no issues. Don't know what happened but they need to figure it out and fix it or I will be canceling my subscription. Why pay for something you can't use?

Every. Single. Time. It’s the only streaming service that buffers and has issues. All the threads I’ve read for a work around or solution is a tech saying it’s your internet. If everything else is working then it’s probably your trash app.

Hello, our app is up to date and our speeds are certainly fast enough. Is there another possible cause?

we are cutting down our streaming services and want to keep appleTV as we think the content is brilliant, but is there any point if we can’t watch it cause the shows buffer every couple of seconds?

Same issues- but only when using the Apple TV 4K. I do not have an issue when I use the app on my smart tv. Something very strange is happening, as I am seeing several individuals facing the same problem. Apple really does not seem to care, they say they do… but they are doing 0.0 to correct the issue. All blame and no accountability.

Here’s how much Apple cares about its customers:

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I’ve done all of what you say. Works great until prime time “7 to 7:30pm” and then Apple TV is simply rubbish. Check my internet speed and it’s 200 Mb/s. 

Apple is failing to provide the service customers are paying for. It is time for a class action suit and the FTC needs to be notified. 

i'm having the same experience. we got a 3 months free subscription with my mclaptop and another 3 free months with our samsung tv. everything is up to date, but apple tv is also the only thing that buffers, which is why we don't use it much. netflix and disney+ is streaming fine at 4k, but when applytv is playing, the quality sometimes drops so low that you can't see facial expressions, then slowly comes right for a birt and then goes bad again. currently we can't even make it through a single show without it failing and showing an error. i definitely won't subscribe past the trial so that i can pay money to be able to watch nothing.

It is obvious Apple streaming can’t handle the demand of its customers. They are failing in their customer service and I’m very disappointed with Apple TV.

Sadly, their products will soon start degrading in quality as their concern for profit will outweigh their concern for customer satisfaction.

Apple support is absolutely useless with a buffering issue which happens only during evening hours with internet bandwidth around 200 Mbs.

They are unable to admit that their livestream delivery service is unable to adequately deliver to their customers during peak viewing times which Netflix and Prime do quite well.

Apple TV customers are not getting the full value for the service for which they are paying.

In short they are getting scammed by Apple’s promise to deliver the service they are selling.

I have the same issue all the time, I literally just sign out and sign back in and that seems to take of it. As with everyone else, this is the only streaming service that I experience this issue with. The content on the platform is outstanding but the software development team needs to step it up. Please sort your team out apple and address this issue that so many of your users are experiencing.

I just logged a Support Request through Apple:

https://getsupport.apple.com/topics

The tech tried to blame my internet connection (1Gbps over cable), then the firmware on the AppleTV 4K I use for streaming. He also provided a link to Apple's service status page that listed AppleTV+ as "green", or good. At that point he ran out of excuses, and said he was promoting the request to the next level. I suspect that if more people logged Support Requests, something might actually be done to increase capacity at Apple. But I'm not holding my breath...

I am having the same issue. I have an Apple TV hard wired into a router with a 1GB fiber connection. All other services (Netflix, Prime, Max, etc.) stream with no buffering issues. Anything I try to watch on Apple TV + will freeze and buffer about every 45 seconds. It is VERY frustrating. I’ve tried rebooting the AppleTV and the router but that did not solve the issue.

I have business grade 1.2 GB service with only 3 devices on right now and the buffering is substantial. I get 2 seconds of frames and 5 seconds of lag fairly consistent.

I just canceled my subscription because of the buffering. I have most streaming services & AppleTV is the only app that is constantly buffering.

Having same issue and it’s not our connection, bandwidth or TV. It’s Apple. Will not continue with the service if they won’t fix it. Very frustrating getting into a series and it keeps skipping and buffering. Nothing else does this apart from Apple TV app on our smart TV which is wired into our router. Anyone from Apple want to fix it?