Hello, my name is killian and i am also another member of Apple's Support Community website, but i will be helping you through your concerns today. Happy to help :)
im sorry to hear that you are having problems with the screen time feature on your Apple Product. Rest assured, i will try my best to help.
please ensure that you have correctly configured this setting on your Child's Device.
please verify this by using the appropriate links below:
- Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support
- Set up Screen Time for a family member on iPhone - Apple Support
- Set up Screen Time for a family member on iPad - Apple Support
using the links above i really do think this will not be a problem much longer, this must be just a simple little error! nothing a bit of information cant fix :))
to conclude this, i hope that the information i have provided you with has been helpful and resourceful, and i also hope it resolves the problems indicated. if you do have further questions i would be most happily to answer them for you. simply respond to this reply and i will continue to help. other than that, it was a pleasure helping you today and i hope you have a really good day :))
Thank you,
Killian R