How to fix OnVue on Mac

Not being an Apple product, I suggest you contact the developer and ask them.

Keep in mine, it the developer's responsibility to make their product work with Apple OS; not the other way around. So if they tell you it's an Apple problem, you know better.

This indicates it's a Microsoft app: https://home.pearsonvue.com/Clients/Microsoft/Online-proctored.aspx

Hoping this will help someone.

Running a MacBook Pro on macOS Sonoma 14.3.1.

I had the same issues as the OP and many others when testing my system with OnVue.

Close any additional desktops you have running before you simulate your test. This and toggle off your Stage Manager.

Sign out of apple/FaceTime and any other apps you might get interrupted with.

I am hoping no issues on test day... but this worked for now!

I am on an M1, and to get it working, I had to go to the Info on the app and turn on compatbility mode (Rosetta) to make it work.

Sadly when I got all the way in I found it doesn't support voiceover...

Alagurl87, please start a new topic thread. 9 people found startivityz's post useful.

I don't know what you are calling the system test. Please verify exactly what you are trying to do on the "System Test" when you start your thread.

This didn't work for me but giving OnVue access to Screen Recording did the trick.

OnVue needs access to:

1. Microphone
2. Camera
3. Input Monitoring
4. Screen Recording

I can affirm that stage manager is affecting onvue. I faced the same issue for my exam and after turning off stage manager, the exam launched successfully.

I got it work by turning off Stage Manager and closing all virtual Desktops <- only leave Desktop 1

This worked for me. Thanks a lot.

I am using a Macbook Air M3 and it was both what startivityz said about StageManager and other things and the enable Rosetta that finally made it work!

DId you check the download folder?

Do you have any security blocks on the browser preferences?

I would submit an inquiry directly to to the OnVue support team:

https://home.pearsonvue.com/Test-takers/OnVUE-online-proctoring.aspx

Intriguingly, Apple Certification used Pearson Learning, so it does run on Macs. So unless they changed something since 2018, I can only imagine there might be a browser extension or security preference to blame.

Thanks, this managed to get the system test up and running for me.. so here's hoping that I'm all Ok for exam day.

It's hard to say which of these were my issue because a lot of these settings also apply to me (previously using stage manager, use universal control and also use Logitech options+)

Hi Guys,

I have a macbook Air, I attempted to take a test using onvue without success. The first time I was able to get through the process of passing the system test, once I did my online check in my speakers worked, my mic worked, and the webcam. When the proctor came on to check all the steps, they attempted to call me with the chat through the ONVUE system. It said connected but I could not hear them, and they could not hear me. After they could not help me, they gave me a chance to delete the software and re install it. So I did that and updated my computer with newest update. Same process, checked all the boxes, this time they called and could hear me but I could not hear them.

they basically told me if I dont have another computer to try that I was SOL. I know thats not true because my computer is new enough this has to work.

I double checked and my settings is allowing them to access my MIC, and my camera. After I got booted last time I changed my pop ups to allow for ONVUE but I dont know that it will matter. ONVUE is software that is downloaded. I am able to pass the system check but its when I get to a proctor that the issues happen. Help I am at a loss :( The ONVUE proctors are not at all helpful.

did any of you have this specific issue?!

Do not even waste your time or energy trying to get Onvue to work on an Apple. We tried all of the suggestions on 2 different MAC’s and could never get it to work. Called Onvue customer support two different times and no one there had any idea and tried to “send a ticket” but didn’t even understand the problem. I would reschedule any exam in person so this company doesn’t get any money because it is crap! If in person isn’t an option borrow a computer with windows 10 or higher.

So, I did everything, even called the phone number (888) 435-2098 , they will put you through the loops, but just bare with it. Give them every single detail of your application and they'll give you a case # and tell you to restart and try again in an hour. In the mean time I followed @startivityz advice and downloaded chrome. edited all the settings, privacy & security, third-party cookies, allow third-party cookies, add in sites allowed to use third party cookies, and added the weblink with the access code and download. Then I don't know how I went the same page again, but it gives a new code and it worked. They will also test your wifi signal and needs to download at least 6 Mbps. no mobile (phone) hotspots allowed, but google fi does work.

I had to do three things one is enable Rosetta mode as mentioned in this post, second is ensure that I use the latest key my logging into the Pearson website and third is turn off stage manager on a Mac with M2.

I also had a set up on Windows as a backup and on Windows, it was required to turn off virtual machine related process and services along with chrome Remote Desktop, and also enable the onvue application in private and public firewall.