OnVue downloads and starts to open, but nothing happens. The spinning beachball of death just continues to spin. I can’t select any options, exit or force quit the program. To get it to stop I just have to shut down my computer. What is wrong?
[Re-Titled by Moderator]
Experienced the same thing - very very painful experience! Was just watching the pinwheel spin forever, force shutdown my laptop, and be put at the end of the queues again... It took around 2 hours when I finally decided to reschedule the exam. Pearson customer support wasn't helpful enough, though they said they will try to contact me within 48 to 72 hours.
I managed to fixed it! by fumbling with my laptop and with the help of google. I had no idea what I did that made it work, but here are a list of every I did in case anyone found themself in the same desperate situation as I was in:
Hope this helps somebody out there...
DId you check the download folder?
Do you have any security blocks on the browser preferences?
I would submit an inquiry directly to to the OnVue support team:
https://home.pearsonvue.com/Test-takers/OnVUE-online-proctoring.aspx
Intriguingly, Apple Certification used Pearson Learning, so it does run on Macs. So unless they changed something since 2018, I can only imagine there might be a browser extension or security preference to blame.
Thanks, this managed to get the system test up and running for me.. so here's hoping that I'm all Ok for exam day.
It's hard to say which of these were my issue because a lot of these settings also apply to me (previously using stage manager, use universal control and also use Logitech options+)
Hoping this will help someone.
Running a MacBook Pro on macOS Sonoma 14.3.1.
I had the same issues as the OP and many others when testing my system with OnVue.
Close any additional desktops you have running before you simulate your test. This and toggle off your Stage Manager.
Sign out of apple/FaceTime and any other apps you might get interrupted with.
I am hoping no issues on test day... but this worked for now!
Hi Guys,
I have a macbook Air, I attempted to take a test using onvue without success. The first time I was able to get through the process of passing the system test, once I did my online check in my speakers worked, my mic worked, and the webcam. When the proctor came on to check all the steps, they attempted to call me with the chat through the ONVUE system. It said connected but I could not hear them, and they could not hear me. After they could not help me, they gave me a chance to delete the software and re install it. So I did that and updated my computer with newest update. Same process, checked all the boxes, this time they called and could hear me but I could not hear them.
they basically told me if I dont have another computer to try that I was SOL. I know thats not true because my computer is new enough this has to work.
I double checked and my settings is allowing them to access my MIC, and my camera. After I got booted last time I changed my pop ups to allow for ONVUE but I dont know that it will matter. ONVUE is software that is downloaded. I am able to pass the system check but its when I get to a proctor that the issues happen. Help I am at a loss :( The ONVUE proctors are not at all helpful.
did any of you have this specific issue?!
Hello,
I'm using a MacBook Air with macOS Sonoma, and after trying all recommended configurations without success, the Onvue App doesn't complete System Check Requirements. However, after some days of searching for an answer, I found the solution in a Microsoft forum, and finally, it worked on the first try.
The solution was to create a new User without any additional configuration and run the Onvue App using this new account.
I hope this will help somebody.
I am on an M1, and to get it working, I had to go to the Info on the app and turn on compatbility mode (Rosetta) to make it work.
Sadly when I got all the way in I found it doesn't support voiceover...
My problem is that the simulation test runs so slow and the pointer keeps spining. I try everything you said but it dosen't work for me until I click the link you've shared. Then I run the command in my terminal: rm -rf ~/.BrowserLock/
It resolves my problem and the simulation test runs smoothly. But the application still have problem of hiding the dock when it enters to the test. Then I go to the setting and hide it.
PS: If somebody has network issue, it's probably the access key has expired. Go to the website and get a new one.
This didn't work for me but giving OnVue access to Screen Recording did the trick.
OnVue needs access to:
Have you reviewed OnVue's Technical Requirements?
If you're confident your setup meets those requirements, but it's still not working, I'd suggest contacting their Customer Support via This Link
I can affirm that stage manager is affecting onvue. I faced the same issue for my exam and after turning off stage manager, the exam launched successfully.
Hello,
Did you get a refund, I had the same issue before the exam started and I couldn't reschedule it.
Thank you
I got it work by turning off Stage Manager and closing all virtual Desktops <- only leave Desktop 1
Finally this worked, it was an easy way, Thanks a lot 🙏🏻🙏🏻
Finally this worked, it was an easy way, Thanks a lot 🙏🏻🙏🏻
Bro, you save my exam. I did everything you said and Vue works
How to fix OnVue on Mac
