OnVue downloads and starts to open, but nothing happens. The spinning beachball of death just continues to spin. I can’t select any options, exit or force quit the program. To get it to stop I just have to shut down my computer. What is wrong?
[Re-Titled by Moderator]
Experienced the same thing - very very painful experience! Was just watching the pinwheel spin forever, force shutdown my laptop, and be put at the end of the queues again... It took around 2 hours when I finally decided to reschedule the exam. Pearson customer support wasn't helpful enough, though they said they will try to contact me within 48 to 72 hours.
I managed to fixed it! by fumbling with my laptop and with the help of google. I had no idea what I did that made it work, but here are a list of every I did in case anyone found themself in the same desperate situation as I was in:
Hope this helps somebody out there...
To anyone who might come across this, if you run OnVue using Rosetta, it likely will work. I just tested twice successfully.
Right click the OnVue.app file > Get Info > tick Run on Rosetta > then open the app > Install.
I was able to get it to work by using hardline - no other way to get past the issues with speed and video, etc. Pearson Vue requires ALL the internet speed and attention. So if you want it to work, HARDLINE, then you can keep your firewall on. I did make sure PV was listed under accessibility, mic, camera, and input monitoring and PV was the only thing on in each of those areas. Finally, I cleared the cache, turned off all extensions, and allowed pop-ups. This took a couple hours to get sorted and reboot each time. sigh
For me (MacBook Pro M2 with latest MacOS) removing Stage manager didn't work. Nor did Rosetta (OnVue app would get buggy).
The only thing that worked was use a brand new USER.
Hope it'll work for the actual exam day
I tried EVERYTHING!!! Then I did this "Open using Rosetta"
Go to Finder:
-Applications
-Double finger tap OnVue to get options menu pop up
-Get Info
-Check box "Open using Rosetta"
Worked perfectly and passed the run system test for OnVue.
Thank you!!!
In my case, I have Macbook Air M1. I tried unsetting the stage manager and running OnVue App with rosetta. Both did not work. Then, i tried running it with a new user.
It worked. Hopefully, it helps someone.
@alagurl87
Aside from downloading OnVUE, you will also need to download: Pearson Lockdown Browser OEM onto your Mac.
I am using a MacBook Air (M3) and the settings test would just spin for 15+mins until I had this downloaded.
Once Pearson Lockdown Browser was downloaded, the settings test completed and I was able to complete the Simulation Test! :) Hope this helps! <3
Have you reviewed OnVue's Technical Requirements?
If you're confident your setup meets those requirements, but it's still not working, I'd suggest contacting their Customer Support via This Link
Hello,
Did you get a refund, I had the same issue before the exam started and I couldn't reschedule it.
Thank you
Finally this worked, it was an easy way, Thanks a lot 🙏🏻🙏🏻
Finally this worked, it was an easy way, Thanks a lot 🙏🏻🙏🏻
Bro, you save my exam. I did everything you said and Vue works
Can you explain what you did for it to work ?
Hi.
I solved the problem by creating a new user in macOS and leveraging of an completely empty user configuration.
I WAS HAVING A HARD TIME WITH MY TEST BEING TESTED BUT THE ROSETTA WORKS ! I WAS ABLE TO RUN MY SYSTEM WITH NO PROBLEM.
How to fix OnVue on Mac
