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Marthaj5 Author

Level 1

9 points

My facial recognition stopped working my phone software is up to date! What can I do

My phone stopped working on facial recognition and turned it off how do I fix? My software is up to date

iPhone XS Max

Posted on Jul 1, 2023 2:59 PM

Top-ranking reply

Kurtosis12

Level 9

66,886 points

Posted on Jul 1, 2023 2:59 PM

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)

Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple

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My facial recognition stopped working my phone software is up to date! What can I do

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