iPad Air keeps restarting and I am getting 4013 when try to restore. HELP!!!

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iPad Air keeps restarting and I am getting 4013 when try to restore. HELP!!!

Hi,

My new iPad Air 5 gen keeps restarting showing Apple logo in a loop.

Tried some suggested fixes:

Pressing rapidly in the start button
Reset the devise by pressing the - volume up - volume down - start button

It worked, the iPad ceased from restarting and offered restore.

Connected it to my PC and started restore procedure with iTunes.

The restore did not succeed and I got 4013 error.

Tried it again as Apple suggests but got the same result.

Please help if anyone had that problem with iPad and managed to fix it, Thanks!

iPad Air, iPadOS 15

Posted on Jul 3, 2023 8:40 AM

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Answer 1

Top-ranking reply

LotusPilot

Community+ 2024

Level 10

289,656 points

Jul 3, 2023 8:43 AM in response to tlv_superuser

You’ll find guidance for troubleshooting error #4013 here:

If you see error 9, 4005, 4013, or 4014 when you restore your iPhone, iPad, or iPod touch - Apple Support

If you continue to experience difficulties, you might be well advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.

Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to provide assistance:

Genius Bar Reservation and Apple Support Options - Apple

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iPad Air keeps restarting and I am getting 4013 when try to restore. HELP!!!

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