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Apple CarPlay keeps disconnecting

CarPlay disconnects and is slow especially when using Waze or Maps. Started two weeks ago. I switched to a new apple usb cable to connect. I have a 2022 rav4


[Re-Titled by Moderator]

iPhone 14 Pro Max

Posted on Jul 3, 2023 9:37 PM

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Question marked as Best reply

Posted on Dec 3, 2023 10:21 AM

Will apple be coming up with a fix for this problem? Just got an iPhone 15 Pro and the CarPlay drops while I'm driving--just when I need navigation or in the middle of a phone call. there are enough people this is happening to to make apple figure this out. Please keep me appraised of any solutions or updates.

68 replies

Feb 6, 2024 9:16 AM in response to RAV4newbie

I too have been experiencing this issue which has escalated and actually gotten worse!!!! I've upgraded my cable to the Anker USB-C to USB-C cable which doesn't help Car Play just disconnects almost every call!!! I run 2 device and my secondary device is an Android which their version Android Auto work flawlessly. Now my iPhone is my primary device and iOS and OSX is my primary operating systems. But come on let's get this fixed...

Feb 12, 2024 5:45 AM in response to RAV4newbie

In my 2023 Honda Pilot, my iPhone 15 Pro and CarPlay will lose their connection. We discovered that it happens in a two-three block area of town. The Police and Sheriff have offices in this area and there are a ton of antennas on the buildings. We 'think' it might have something to do with this. I can have my phone plugged in or wireless, it will lose the connection to CarPlay. We haven't gone to a lot of places yet, but when we do, will see what happens.

Feb 20, 2024 9:16 AM in response to RAV4newbie

Same problem here with iPhone 15 Pro and iPhone 15 Pro Max in a Land Rover Discovery Sport 2020 which has USB-A connection using certified cable Belkin USB-A to USB-C. My issue is quite different because my connection disconnect and reconnect not randomly but constantly like 5 secons ok and then ko, then 5 seconds againg and ko. But I realized this is only happening when the phone battery is under 50% or so, If it is over it, there is no problem and work constantly well.

Feb 28, 2024 9:22 PM in response to RAV4newbie

So... I think I have a theory on why CarPlay keeps disconnecting. I'm using an Android head unit for my car and I'm able to use CarPlay on it. But it would randomly disconnect for no reason, I troubleshooted a bunch of things, and started from scratch and ended up buying some new short braided USB A to Lightning cables off Amazon. When I started using the new cable, CarPlay was working extremely well, no connection issues, I was able to plug and play no problem. I use Waze as my main GPS through CarPlay, and often the speedometer in the Waze app would randomly disappear, I would need to pull over, kill the app on my phone and try again. I then found that if I unplug the USB cable either from my phone or the USB A port, then plug it back in, the speedometer reappeared and I could go on driving.


BUT... this is where things started to get worse. I would have to unplug the USB A port multiple times over a number of weeks for the Waze speedometer to come back. But then my phone would randomly start disconnecting again, I found that whenever I went over a speed bump or I even touched the USB cable it would disconnect. Thankfully when I bought the USB A to Lightning cable it came with 2 cables... so I ended up getting the 2nd cable and trying that for CarPlay... to my surprise, everything has been working fine again, once I started using the 2nd cable. I live in Australia and it's currently a hot summer, I thought maybe the heat might have damaged the cable somehow, but then I realised... Ever since I started unplugging the cable mid drive to get Waze's speedometer back, thats when I started having the disconnection issues.


So my theory is, that when I'm driving and I unplug the cable, it is somehow doing damage to the USB cable which is causing the phone to disconnect. I'm now experimenting, if I wait till the car is turned off the unplug my iPhone, maybe it won't cause the cable port to damage so easily. It's kinda like when your computer encourages you to eject the USB safely, rather than just pulling it out at random. I reckon that when I unplug my iPhone whilst the car is on, it is causing the cable to damage in either the USB A or Lightning sides of the cable, and in turn causing my CarPlay to randomly disconnect.


I encourage people in this forum to buy a brand new USB A or C to Lightning or USB C to USB C (iPhone 15) cables and try again. Only unplug the iPhone once the car is turned off. See what happens, I'll keep you all up to date to see how the experiment goes for me. Hope this helps.

Apr 18, 2024 12:01 PM in response to RAV4newbie

Rented a Ford Edge 2022

same crap, random disconnections, CarPlay is a major, major fail.

if I was to consider any newer car it would have to be able to disable CarPlay if it had it, and use just Bluetooth. This is an obvious coder fail at Apple. Before one of the forum dweebs decides to tell me to file at Apple, yes I know, we share here for others to find.


iPhone 14 Pro Max on 17.4.1

Apr 29, 2024 8:12 PM in response to MrMunguia

Not sure if you are having this issue still, but I’m a service writer ant an GM dealership and have a customer who has been having these issues as well. I found that going in the app section in settings and disabling google assistant allowed Siri to work again. He is still having other CarPlay connection issues but now when CarPlay works, Siri works to.

May 18, 2024 3:42 PM in response to colijn84

This worked! I've been chasing connectivity issues with iPhone 14 connected to 2021 and 2023 Chevy Silverado for months. The Carplay Bluetooth connection to the vehicle dropped randomly on both vehicles. I tried everything, but by doing this procedure IN ORDER, fixed everything.. THANK YOU!


Resetting network settings was for me the fix (disconnects on Hyundai Ioniq 5 wired carplay connection): go to Settings \ General \ Transfer or Reset iPhone \ Reset \ Reset Network Settings.


Be sure to also remove the car in the Carplay menu (Settings \ General \ Carplay) and when you add it again, check if the slider is activated for 'Allow CarPlay While Locked).


Also be sure that in Screen Time (Settings \ Screen Time \ Content & Privacy Restrictions) the content & privacy restrictions slider is activated and that Carplay an allowed app is.


Solution was given by Apple Support engineer.

Apple CarPlay keeps disconnecting

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