My wife just bought a new iPhone 13 a week ago, ringtone is hard to hear even ringtone sound and haptics is set to the loudest setting. Notification sounds r louder than ringtone. Why? Is the iPhone defective or just a software issue?
[Re-Titled by Moderator]
Hi Cherub7171,
Although the ringtone volume is up in settings, this might be due to the volume being lowered on the phone. Try calling your wife and as the call is ringing, have your wife press the volume up button. Does the volume appear to be turned up all the way on the slider that appears? If so, you can lock the ringer volume in and prevent it being changed with the side buttons by disabling Change with Buttons if you'd like. Below guidance is from Adjust the volume on iPhone - Apple Support.
"Lock the ringer and alert volumes in Settings
Also, check if your wife is looking at the phone while you call. This new feature called Attention Awareness will lower the volume when the camera sees the owner looking at it. Turn Attention Aware features on or off on your iPhone or iPad Pro - Apple Support
She can also turn that feature off, and test, OR have the phone facing down when you test.
Kind regards.
Hi Cherub7171,
Although the ringtone volume is up in settings, this might be due to the volume being lowered on the phone. Try calling your wife and as the call is ringing, have your wife press the volume up button. Does the volume appear to be turned up all the way on the slider that appears? If so, you can lock the ringer volume in and prevent it being changed with the side buttons by disabling Change with Buttons if you'd like. Below guidance is from Adjust the volume on iPhone - Apple Support.
"Lock the ringer and alert volumes in Settings
Also, check if your wife is looking at the phone while you call. This new feature called Attention Awareness will lower the volume when the camera sees the owner looking at it. Turn Attention Aware features on or off on your iPhone or iPad Pro - Apple Support
She can also turn that feature off, and test, OR have the phone facing down when you test.
Kind regards.
Settings-accessibility-face ID and Attention-attention aware-
turn that off. The phone thinks you are looking at your screen and automatically lowers the volume.
On iOS 17 there are two attention aware settings. I had to turn both to off to disable it.
Accessibility -> Face ID & Attention -> Attention Aware Features
Accessibility -> Voice Control -> Attention Aware
Attention aware needs turning OFF in face id a passcode’s this will fix your issue providing you have already done the system haptics & sounds first, set change with button to ON slide the ringer volume put it up to max then turn off attention aware in face id & passcode’s as an extra tip clean out the speaker outlets either side of the charge port i use a toothbrush so it doesn’t damage the speakers.
Attention aware needs turning OFF in face id a passcode’s this will fix your issue providing you have already done the system haptics & sounds first, set change with button to ON slide the ringer volume put it up to max then turn off attention aware in face id & passcode’s as an extra tip clean out the speaker outlets either side of the charge port i use a toothbrush so it doesn’t damage the speakers.
Settings / Face ID and Attentions/ Turn off Attention Aware Features. I tried everything to fix this problem but found this fix online and it cured the problem.
Even if you have the ringtone set to loud via buttons and soft switches, the ringtone is quiet if you are looking at the phone when it rings. This is due to the Attention Aware “feature”.
Switch off the Attention Aware in TWO places.
hope that helps.
Thank you. After turning off the Attention Aware Feature, the ringtone got louder and consistent.
Just found a fix on Apple support for low ringer issue. Turn off the attention aware feature and ring tone remained loud. Who would have thought to look at that setting.
I had the same issue. After trying everything mentioned in comments, ended up cleaning the speaker with a soft toothbrush and it worked!
Thank you, OCbrian16! Your tip on turning off the ATTENTION AWARE FEATURE worked!
Did you checked the psychical switch to turn on the silent mode is in the right position? I was also having the same issue the ringtone wasn't working. I turned on the silent mode once and then forgot to turn it off.
None of these worked for me. Phone was set to top ringer volume and side button volume, but still no sound when calling the phone. The answer for me was in "sound and haptics" under settings. Something moved the volume to zero (not me)--must have been an update. Very frustrating as I have missed a lot of important calls because of it. It also changed my new voicemail tone!!
Hi All - this was driving me crazy as well. What worked for me is doing all the setting changes noted in this community string, along with settings - sounds & haptics - silent mode OFF, then I went into the contacts and played the music ringtone for each of my favorites, as the music was playing I turned the volume up and that seemed to do the trick! Thanks to everyone for their input, I think the combination of all worked for me.
That's the one ! The control slide bar for volume under Settings . Sounds & Haptics. Thanks.
Still, rather a weird bug, Apple...
iPhone ringtone quiet - even on loudest setting
