You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Air tag

I had to change my battery on my air tag, now it will not connect again. I was using Duracell but read that they don't always work, so I changed the battery to Engergizer and now the beeping works when I reset it, but it still will not connect to my phone. I have already checked the WiFi, Bluetooth, locator, and I reset my network settings back to original.

Posted on Jul 5, 2023 11:11 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 5, 2023 1:30 PM

Looks like you already have tried a number of troubleshooting steps, but see if any of the following can help:


Firstly, ensure that your iPhone is running the latest version of iOS. If not, please update it. Then, try to reset your AirTag. To make sure you don't miss any steps to do so, see the following reference article:


Next, bring your AirTag close to your iPhone and follow the on-screen instructions. If your AirTag still doesn't appear, try to restart your iPhone and repeat the process.


If neither of these steps resolve the issue, it might be a good idea to contact Apple Support. They can provide more in-depth troubleshooting and, if necessary, arrange for a repair or replacement.


To do so, simply select the "Support" link in the lower left-hand side of this forum's web page ... or go here: Get

Support

1 reply
Question marked as Top-ranking reply

Jul 5, 2023 1:30 PM in response to DebT1987

Looks like you already have tried a number of troubleshooting steps, but see if any of the following can help:


Firstly, ensure that your iPhone is running the latest version of iOS. If not, please update it. Then, try to reset your AirTag. To make sure you don't miss any steps to do so, see the following reference article:


Next, bring your AirTag close to your iPhone and follow the on-screen instructions. If your AirTag still doesn't appear, try to restart your iPhone and repeat the process.


If neither of these steps resolve the issue, it might be a good idea to contact Apple Support. They can provide more in-depth troubleshooting and, if necessary, arrange for a repair or replacement.


To do so, simply select the "Support" link in the lower left-hand side of this forum's web page ... or go here: Get

Support

Air tag

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.