I purchased an Apple Watch Series 5 from an individual who purchased it from another individual and there’s an activation lock on the cloud. Is there a way to fix this?
Apple Watch Series 5
Unless you can contact the person whose ID is on the Watch, or the original sales receipt from Apple was provided with the watch, your "solution" is to recycle it.
This support article has information about Activation Lock on your Apple Watch and how to turn it off. --> About Activation Lock on your Apple Watch - Apple Support
- Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support
Unless you can contact the person whose ID is on the Watch, or the original sales receipt from Apple was provided with the watch, your "solution" is to recycle it.
This support article has information about Activation Lock on your Apple Watch and how to turn it off. --> About Activation Lock on your Apple Watch - Apple Support
- Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support
How do I remove the cloud from an Apple Watch purchased from someone who purchased it from someone else and no one know the Apple ID information?
