You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: sascott0012
sascott0012 Author
User level: Level 1
4 points

stolen phone, no pictures appear on the cloud

Someone stole my Iphone 12 and in trying to recover the pictures from the cloud, they are not there. I am sure my phone was backed up at some point but no photos appear. The only photos that show up are those of my husband who is much less tech savy than I. Is there any way to recover the photos? I went to two different Verizon stores and they told me I was out of luck if they were not there on the cloud. Can anyone help? Ideas to try?



iPhone 12, iOS 16

Posted on Jul 5, 2023 2:08 PM

Reply
Question marked as Top-ranking reply
User profile for user: FoxFifth
FoxFifth
User level: Level 10
472,203 points

Posted on Jul 5, 2023 2:43 PM

There are two ways for photos to be on iCloud.

One is iCloud Photos and the other is iCloud Backup.

You can view iCloud Photos in an Internet browser by logging into www.icloud.com

You cannot view the contents of iCloud Backup.

If iCloud Photos was on, the photos are not also in iCloud Backup.

If photos were in iCloud Photos, you can turn that on in another device and the photos will automatically sync with it. See: Set up and use iCloud Photos - Apple Support

If iCloud Photos wasn't on and you have an iCloud Backup, you can use the backup to do a complete restore of a device or to setup a new device. See: Transfer data from your previous iOS or iPadOS device to your new iPhone or iPad - Apple Support


View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: FoxFifth
FoxFifth
User level: Level 10
472,203 points

Jul 5, 2023 2:43 PM in response to sascott0012

There are two ways for photos to be on iCloud.

One is iCloud Photos and the other is iCloud Backup.

You can view iCloud Photos in an Internet browser by logging into www.icloud.com

You cannot view the contents of iCloud Backup.

If iCloud Photos was on, the photos are not also in iCloud Backup.

If photos were in iCloud Photos, you can turn that on in another device and the photos will automatically sync with it. See: Set up and use iCloud Photos - Apple Support

If iCloud Photos wasn't on and you have an iCloud Backup, you can use the backup to do a complete restore of a device or to setup a new device. See: Transfer data from your previous iOS or iPadOS device to your new iPhone or iPad - Apple Support


Reply

stolen phone, no pictures appear on the cloud

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up