Apple Watch6 does not unlock Schlage Encode Plus with NFC but iPhone does

Then it would probably be best to contact Schlage customer support.

It's really weird. The manual says nothing about the Apple Watch but one of the FAQs does but the way it's written, it sounds as if they don't really know much about Apple Watches.

If you have the BE499 (Encode Plus), or BE479 (Schlage Sense) smart locks paired with Apple Homekit, you will be able to monitor the active status of your lock as well as lock or unlock your smart locks remotely using the Homekit watch app.

So, yeah, I'm inclined to agree with Carol B. Time to talk to Schlage directly.

Does Schlage say you should be able to use the watch to do this?

Have you tried the Support tab on their website?

https://www.schlage.com/en/home.html

Sometimes demanding the chatbot connect you to an actual human works.

I don't have a category called "Other Cards on Your Watch". I have "Payment Cards on Your Watch" and "Other Cards on your Phone". There is nothing called "Home Key" listed in either place. Watches don't have Home Keys.

And, now that I think about it, what does Apple Pay have to do with the original poster's question?

I get a done msg when I present my apple watch to the smart lock but it doesn’t unlock the dead bolt. I had this working until I added another user. My phone works and my wife’s phone and watch work…..ideas.

I solved one problem where it needed me to verify every time but still didn't work. The software update fixed that problem.

Now when I tap the watch says done but doesn't unlock....I can tap the Iphone and it works just fine... Did you get a resolution?

My home key just keeps saying "something went wrong. tap to try again"

Tapping the watch to the door lock used to work perfectly - stopped working after one of the watch updates. Can't get it to work again.

Thank you for your reply. On the page you cited the only support offered is chat with a virtual assistant. The virtual assistant said to put the watch in "Express" mode which I have already done. There doesn't seem to be any way to talk to tech support.

IdrisSeabright wrote:

Sometimes demanding the chatbot connect you to an actual human works.

Thank you IdrisSeabright but despite all my demands the chatbot will not tell me how to connect to an actual human. It just says no one is available.

tvn300 wrote:

I took this issue to Schlage directly (888-805-9837) and they don't know anything about the Apple Watch. Very willing to help with resetting their lock, adding to Homekit, etc, but when all that did not work, politely referred me to Apple.

That's not uncommon. But, it is their product and they advertise it as working with the Apple Watch so they should be able to support it. Not a good sign that they refuse to do so.

I'm glad that you found a solution. And, on behalf of other users who may have a similar problem, thanks for taking the time to post your additional conclusions.

After dithering for a couple of years, I just recently bought a lock from Philips that is a one that retrofits my existing deadbolt. It doesn't have the ability to lock or unlock with the phone (except through the app) or the watch but it was fairly cheap and very easy to install and set up.

I have an iPhone 14 Pro Max and Apple Watch Ultra (1). Even AFTER updating, about 25% of the time I’m unable to open the my Encode Plus locks with my watch. I can of course always use the key, and by getting the phone out and using the Schlage app, I can always open the door. My frustration lies with the intermittent issue of the watch doing nothing. The lock battery has always been above 50%, so “low battery” is not the issue. I do like these locks (on both front and back doors), but find this intermittent issue highly annoying.

I tried all the suggestions on this and other threads but nothing worked. Then all of a sudden it started working so that my Apple Series 6 watch now unlocks the door. I guess there was something in one of the updates that fixed it.