Apple Watch6 does not unlock Schlage Encode Plus with NFC but iPhone does

I get a done msg when I present my apple watch to the smart lock but it doesn’t unlock the dead bolt. I had this working until I added another user. My phone works and my wife’s phone and watch work…..ideas.

I solved one problem where it needed me to verify every time but still didn't work. The software update fixed that problem.

Now when I tap the watch says done but doesn't unlock....I can tap the Iphone and it works just fine... Did you get a resolution?

Absolutely!

When you double-tap the side button of your Apple Watch, it opens your Apple Wallet, which displays all the cards you've added, including payment cards/digital keys. In your initial process, you were double tapping this button on your watch and navigating to the "Card" that has the House icon. That cards actual name is "Home Key", and you were just manually accessing it.

From your phone:

1. Open the Watch app.
2. Navigate to Wallet & Apple Pay.
3. Under the section Other Cards On Your Watch, you should see your "Home Key" listed.
4. Tapping on that 'Home Key' will allow you to enable Express Mode, allowing you to open the lock without having to manually navigate to it through the double click.

Let me know if this helps explain it better. Otherwise I'm happy to go into more detail!

same for me. when I tap the iPhone it unlocks just fine. When I tap the watch the watch says "done" but it doesn't unlock

Ok.

Apple Watch Series 9 fully updated

iphone 15 pro max fully updated.

I recently upgraded my phone - everything transferred over but like many others the watch wouldn’t unlock the Schlage.

tried the various machinations listed and it still didn’t work.

what did work (and I’m not sure what was the essential steps but here’s what I did to get it working )

• disabled express mode for the lock ON THE WATCH.
• confirmed that it was also now disabled on the Watch app on the iPhone
• Enabled express mode on for the lock on the watch
• Confirm that it was also enabled now on the iPhone
• Rebooted both both the watch and the phone
• And there it was, I could now just put my watch against the lock and it would unlock

Hope that helpful

So here is an update: I called Schlage back, just to verify some information, but in doing so I caught a different tech. At the end of that call I asked if he happened to know the number to reach Apple Tech Support, and this tech did know it--800-275-2273--so I called. Apple was very cooperative, even knowing my iphone and watch were out of warranty. They were not able to make it work however, even after going thru 3 tiers of tech support and 2 hours on the phone. Bottom line they said we need to test this with another phone/watch to determine if the problem is within the Apple world or the Schlage world.

After 2 hours, I was pretty tired and discouraged with the whole thing, so I resisted loading the Schlage app on my wife's iphone/watch. The next day, a different "test" occurred to me: I had previously purchased an Aqara U50 lock, which includes the same Homekit support and still had that lock. So I installed it and, easy as pie, both my iphone and the watch worked on the Aqara U50! I actually like the Aqara lock just fine so I'm going to keep it. I do think the Schlage lock is probably a "tougher" lock, but not by a lot. And it was only $100 vs $300, so overall I'm happy.

And I'm including this update here in the Apple discussion thread to reinforce, at least in my case, this was not an Apple problem. And by the way, you don't need to push anything on the watch in order for it to open the lock. It works simply by holding it next to the lock. With this technology, I now think it doesn't matter what lock you choose--your phone and watch become the key--but its gotta work.

On your phone, go to the Watch app and go to ‘Wallet & Apple Pay’. From there tap on your Home Key and make sure Express Mode’ is turned on. The will allow you to use your watch the same as your phone without needing to double tap. Hope this helps!

A variation of this worked for me too! I disabled express for my watch on my iPhone and watch. Then rebooted both. Then enabled express directly on my watch. It did the trick and now works. This will be a very useful functionality.

So how are you using your watch to unlock the door currently if your Home Key isn't on your watch? Are you just opening the Home App and tapping the lock? If you get the Home Key added to your watch, it will give you the options for the instructions I have been providing.

Also, (Wallet & Apple Pay) is just where the setting is found, which is why it's relevant to the posters original question. Let me know if the screenshots help!

Did you get an answer? I have the same problem. Only occurred after I had to restore my phone/watch.

I don't have a category called "Other Cards on Your Watch". I have "Payment Cards on Your Watch" and "Other Cards on your Phone". There is nothing called "Home Key" listed in either place. Watches don't have Home Keys.

And, now that I think about it, what does Apple Pay have to do with the original poster's question?

I took this issue to Schlage directly (888-805-9837) and they don't know anything about the Apple Watch. Very willing to help with resetting their lock, adding to Homekit, etc, but when all that did not work, politely referred me to Apple.

I just recently had to unpair and repair my Apple Watch and now the Express Key doesn't work on the Watch (Phone is fine). Same boat you're in. Have you figured out a resolve yet?

Great tips! Thank you for posting and sharing your experience.