You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

rscottbau Author

Level 1

8 points

Apple Watch6 does not unlock Schlage Encode Plus with NFC but iPhone does

My iPhone's NFC unlocks the Schlage Encode Plus when I hold the phone to the lock but my Apple Watch 6's NFC does not work, although I can lock and unlock the Encode Plus using my watch by opening the Home app on my watch. The whole point of getting the Encode Plus (instead of the Encode) was to be able to unlock my front door by tapping the lock with my watch. I've held the watch to the lock for 30 seconds and it has not worked. I'm using an iPhone 14 Plus and an Apple Watch 6 with all updated software and the Encode Plus's firmware is updated.

SUMMARY: the front door lock can be operated by the lock's keypad, tapping my iPhone to the lock without having to open or unlock the phone, using the buttons on the watch's Home app, using the Schlage app on my iPhone and iPad. The lock cannot be operated by holding or tapping the Apple Watch to the lock.

Any suggestions?

Apple Watch Series 6, 9

Posted on Jul 6, 2023 9:38 AM

Top-ranking reply

DBCOOPER15

Level 1

19 points

Posted on Dec 4, 2023 8:14 PM

I get a done msg when I present my apple watch to the smart lock but it doesn’t unlock the dead bolt. I had this working until I added another user. My phone works and my wife’s phone and watch work…..ideas.

View in context

Similar questions

43 replies

Carol B.

Level 6

13,513 points

Jul 6, 2023 11:24 AM in response to rscottbau

Then it would probably be best to contact Schlage customer support.

Jul 7, 2023 9:57 AM in response to rscottbau

Glad to hear you got it sorted out. And thanks for posting the solution. It might help someone else.

Aug 21, 2023 10:20 AM in response to NKBS3

Ah, I understand now. Thanks!

A_L_E_X-

Level 1

14 points

Apr 21, 2024 1:44 PM in response to A_L_E_X-

Never mind it started to work an hour later.

Jun 12, 2024 6:23 PM in response to rscottbau

Removing the lock from the Home app and readding it back to the Home app did work. For some reason going through the Schlage app them Home app doesn’t work.