Level 1

8 points

Apple Watch6 does not unlock Schlage Encode Plus with NFC but iPhone does

My iPhone's NFC unlocks the Schlage Encode Plus when I hold the phone to the lock but my Apple Watch 6's NFC does not work, although I can lock and unlock the Encode Plus using my watch by opening the Home app on my watch. The whole point of getting the Encode Plus (instead of the Encode) was to be able to unlock my front door by tapping the lock with my watch. I've held the watch to the lock for 30 seconds and it has not worked. I'm using an iPhone 14 Plus and an Apple Watch 6 with all updated software and the Encode Plus's firmware is updated.

SUMMARY: the front door lock can be operated by the lock's keypad, tapping my iPhone to the lock without having to open or unlock the phone, using the buttons on the watch's Home app, using the Schlage app on my iPhone and iPad. The lock cannot be operated by holding or tapping the Apple Watch to the lock.

Any suggestions?

Apple Watch Series 6, 9

Posted on Jul 6, 2023 9:38 AM

Top-ranking reply

rscottbau Author

Level 1

8 points

Posted on Jul 7, 2023 9:45 AM

Solved after visiting the Apple store. To unlock the lock with an Apple watch you have to double press the watch's side button (below the crown) and then tap the icon for home (or whatever you called it when setting the lock up in HomeKit to use the wallet's digital key instead of a credit card) before holding the watch against the lock.

View in context

Similar questions

43 replies

rscottbau Author

Level 1

8 points

Jul 6, 2023 10:54 AM in response to IdrisSeabright

Yes. Schlage says the watch should be able to unlock it by touching the lock with the watch.

Jul 7, 2023 9:57 AM in response to rscottbau

Glad to hear you got it sorted out. And thanks for posting the solution. It might help someone else.

Aug 21, 2023 10:20 AM in response to NKBS3

Ah, I understand now. Thanks!

A_L_E_X-

Level 1

14 points

Apr 21, 2024 1:18 PM in response to FUSTRATEDAPPLEUSER

Did you get an answer? I have the same problem. Only occurred after I had to restore my phone/watch.

A_L_E_X-

Level 1

14 points

Apr 21, 2024 1:44 PM in response to A_L_E_X-

Never mind it started to work an hour later.

May 3, 2024 12:13 PM in response to A_L_E_X-

I just recently had to unpair and repair my Apple Watch and now the Express Key doesn't work on the Watch (Phone is fine). Same boat you're in. Have you figured out a resolve yet?

Jun 20, 2024 9:06 AM in response to IdrisSeabright

yes

Jun 21, 2024 12:36 PM in response to FUSTRATEDAPPLEUSER

same for me. when I tap the iPhone it unlocks just fine. When I tap the watch the watch says "done" but it doesn't unlock

Jun 21, 2024 12:36 PM in response to Carol B.

is there a Schlage customer support. I can't find it?

Jun 25, 2024 8:08 AM in response to NKBS3

I have done this but the Apple Watch still will not unlock the door. My iPhone unlocks just fine

Jeff Donald

Level 8

44,748 points

Aug 13, 2024 11:34 AM in response to K2Cal

Great tips! Thank you for posting and sharing your experience.

rscottbau Author

Level 1

8 points

Aug 13, 2024 12:26 PM in response to K2Cal

Unfortunately that didn't work for my Apple Watch Series 6 and iPhone 14 Plus both fully updaedd.

Jks217

Level 1

8 points

Sep 22, 2024 1:51 PM in response to K2Cal

These steps worked! Thank you!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Watch6 does not unlock Schlage Encode Plus with NFC but iPhone does