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AirPods not connecting

My AirPods were connecting to my phone but the audio is coming from my phone still. I tried resetting my AirPods and changing the output but it would just spin and do nothing. Any suggestions of what I should do?

Posted on Jul 8, 2023 8:59 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 13, 2023 12:34 AM

Hi KiahKoa

welcome to the Apple (user-to-user) Community.


Re: AirPods not connecting : the audio is coming from my phone still.


Resetting the airpods and changing the output setting on the phone were great steps to try.


You might want to try updating the phone to the newest compatible iOS version.

Eg: About iOS 16 Updates - Apple Support says iOS 16.5.1 is the newest update

or

if already updated, try restarting the phone (often restores order) Eg: Restart your iPhone - Apple Support


The AirPods firmware would automatically update when paired with an up-to-date device:

About firmware updates for AirPods - Apple Support

________________________________________

If you still need help: Here's a few suggestions:


You might want to check that you are only connecting AirPods to one device at a time

(Eg may not be switching between multiple devices.) Switch your AirPods to another device - Apple Support


See if turn off / turn on bluetooth helps


See if the audio plays through the earphones in airport mode


Could an open app (eg Game with audio) be "over-riding" the earphones audio


Check that no speck of dirt or wax is blocking a speaker:

How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support


Headphone Accommodations works with AirPods Pro:

Customize headphone audio levels on your iPhone or iPad - Apple Support


and what to do:

If the sound from your wireless headphones cuts out or is distorted - Apple Support

__________________________

More support . info. if needed:

AirPods Support Website:

Find all the topics, resources, and contact options you need for your AirPods....

AirPods Support - Official Apple Support


iPhone Support: Team:

(There's a "Get Support" link at the bottom of their webpage)

iPhone - Official Apple Support


All the best :-)

1 reply
Question marked as Top-ranking reply

Jul 13, 2023 12:34 AM in response to KiahKoa

Hi KiahKoa

welcome to the Apple (user-to-user) Community.


Re: AirPods not connecting : the audio is coming from my phone still.


Resetting the airpods and changing the output setting on the phone were great steps to try.


You might want to try updating the phone to the newest compatible iOS version.

Eg: About iOS 16 Updates - Apple Support says iOS 16.5.1 is the newest update

or

if already updated, try restarting the phone (often restores order) Eg: Restart your iPhone - Apple Support


The AirPods firmware would automatically update when paired with an up-to-date device:

About firmware updates for AirPods - Apple Support

________________________________________

If you still need help: Here's a few suggestions:


You might want to check that you are only connecting AirPods to one device at a time

(Eg may not be switching between multiple devices.) Switch your AirPods to another device - Apple Support


See if turn off / turn on bluetooth helps


See if the audio plays through the earphones in airport mode


Could an open app (eg Game with audio) be "over-riding" the earphones audio


Check that no speck of dirt or wax is blocking a speaker:

How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support


Headphone Accommodations works with AirPods Pro:

Customize headphone audio levels on your iPhone or iPad - Apple Support


and what to do:

If the sound from your wireless headphones cuts out or is distorted - Apple Support

__________________________

More support . info. if needed:

AirPods Support Website:

Find all the topics, resources, and contact options you need for your AirPods....

AirPods Support - Official Apple Support


iPhone Support: Team:

(There's a "Get Support" link at the bottom of their webpage)

iPhone - Official Apple Support


All the best :-)

AirPods not connecting

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