AirPods Pro 2 no Sound with Samsung TV

Hi,


I have a new pair of Airpod Pro Gen 2 and can't get them to correctly connect to my Samsung Frame TV or other Samsung Tv's I have. They will pair correctly and I will have audio until I change say from Newtflix to Prime then I will lose the audio. The TV says that the Airpods are still connected and the control on the Airpods still work. I, after switching from Netflix to Prime and I disconnect and reconnect I'll get the sound back. If I'm watching a series that loads the next episode I will lose the connection. Also I had named my new Airpods but they show up in the Samsung bluetooth list with Find My appended to the name even though that is not in the name that I named them. My old Airpods connect and play sound flawlessly. So what's the solution to this problem? Thanks.


[Re-Titled by Moderator]


Posted on Jul 10, 2023 9:23 AM

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Posted on Dec 24, 2023 4:55 AM

Hundreds of people posting the same issue and you refuse to fix it. Maybe a better question is why would we trust Apple moving forward. You give us solutions that you know wont work. Pathetic.

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34 replies

Dec 8, 2023 6:37 PM in response to Matthew_J5

Ok. I’m having same exact issue. My iPod pro2 are great, but with new Samsung tv today they connect and pair easily but will not produce audio. I’ve checked every setting to ensure no other issues. The settings show good pairing and audio switches seamlessly to AirPods… but no sound. Very frustrating and old issue that we need help from Apple to explain.

Jan 1, 2024 10:27 PM in response to Paul-NBPT

This is truly ridiculous, I bought AirPods pro 2 for my dad as a new year’s present and there we go with this stupid problem. Even watching youtube and switching the videos disconnects the audio even though the tv shows that the device is connected I have to put them in the case then put them back and confirm connection from the tv remote? Are you guys kidding?? I will just return them then if nobody wants to solve the problem.

Jan 30, 2024 11:18 PM in response to Paul-NBPT

Same problem. New Air Pods Pro gen 2, won't work consistently with two Samsung TVs I have. Any change on remote, forward or rewind, breaks the audio on the Air Pods Pro. Ridiculous. All other bluetooth earbuds work fine, like my older Samsung Buds. Really, the older ear buds work but the new Air Pods Pro won't work? Ridiculous. Apple, please provide a fix!

Nov 27, 2023 10:15 AM in response to Paul-NBPT

Even I am facing the same issue with my Airpods pro gen 2 while connecting with Samsung TV. It gets connected but voice seems not coming when using any OTT. I got it checked on the store and git it replaced but still it doesn’t work well and voice keeps cutting every time I change episode series or OTT or even if I play and pause.


Apple should look into it definitely

Dec 10, 2023 6:29 AM in response to nadinefrombanbury

I am having the same issue with brand new AirPods Gen 2. I have 3 Samsung TVs. One was purchased over 5 years ago. The other 2 at my ranch are relatively new. I contacted Apple support. The consultant was clueless. Apparently, she did not check their own support forum or worse knew it was an issue she could not fix.


Even after changing the Samsung audio setting to CPM, the symptoms I am getting seems to be very similar - the AirPods pair easily, the TV settings graphic shows the audio signal bouncing along like there is sound, but no sounds. After repeated pairing resets, I finally get sound. But if I try to fast forward thru video intro crap I lose sound.


Prior to switching the Samsung audio output to CPM when I got sound after multiple repairing it sounded like there was some sort of alternate audio in addition to the main audio channel, but it was clipping. Very annoying.


I had my AirPods Gen 1 device for 4 years. None of these issues on any of the TVs. I find it hard to believe that Apple did not test with Samsung TVs. Samsung is a best selling brand. It looks like this issue has existing since the Gen 2's were introduced.

Dec 10, 2023 6:31 AM in response to Paul-NBPT

I am having the same issue with brand new AirPods Gen 2. I have 3 Samsung TVs. One was purchased over 5 years ago. The other 2 at my ranch are relatively new. I contacted Apple support. The consultant was clueless. Apparently, she did not check their own support forum or worse knew it was an issue she could not fix.


Even after changing the Samsung audio setting to CPM, the symptoms I am getting seems to be very similar - the AirPods pair easily, the TV settings graphic shows the audio signal bouncing along like there is sound, but no sounds. After repeated pairing resets, I finally get sound. But if I try to fast forward thru video intro crap I lose sound.


Prior to switching the Samsung audio output to CPM when I got sound after multiple repairing it sounded like there was some sort of alternate audio in addition to the main audio channel, but it was clipping. Very annoying.


I had my AirPods Gen 1 device for 4 years. None of these issues on any of the TVs. I find it hard to believe that Apple did not test with Samsung TVs. Samsung is a best selling brand. It looks like this issue has existing since the Gen 2's were introduced.


Dec 15, 2023 4:42 PM in response to Paul-NBPT

Here's a fix that worked for me after trying everything else. I have a Hisense 70" TV with a Google Chromecast and Apple Airpods Pro Gen 2.


On the Chromecast settings menu (accessed by clicking on the cog in the Chromecast main page), there is a menu item for Bluetooth. I disconnected the Airpods from the TV's Bluetooth and paired them to the Bluetooth of the Chromecast and 'Hey Presto', I instantly had sound on the TV. Under Background below I have detailed how I got to this fix.


I hope this helps someone else.


BACKGROUND


CHOPPY SOUND: After almost a year of choppy sound issues, Apple replaced my Airpods with the most current version with the latest firmware. I'd previously tried every fix online to get rid of the choppy sound but nothing worked. I took them back to the place I purchased them (not Apple direct). They sent them away for testing and came back saying there was nothing wrong with them.


As the warranty was running out, I recorded videos of the Airpods with the choppy sound by holding the Airpods near my phone's microphone. I took them in to an Apple store and told them I had an intermittent sound fault and that I had multiple videos showing the sound quality. They told me they could check for intermittent faults and took them away to do their testing. I waited around 45 minutes for them to do that. The Apple rep came back and told me they'd been able to generate faults with their testing and they replaced both Airpods.


Since getting them two days ago, I have not had a single instance of the awful choppy, squelchy sound that affected my old pair.


NO SOUND ON TV:


First time I paired and connected to my TV they came up as "My Airpods Pro" and worked perfectly. After returning them to the case to recharge, they were connecting to the TV but there was no sound coming out of them other than the initial blip to let me know they were connected.


I tested them with my iPhone and iPad and they worked fine. I turned off Bluetooth on all my devices to make sure nothing else was hijacking the connection but I still couldn't get audio out of the TV. I also noticed that they were now coming up as "My Airpods Pro - Find My" which is how my old ones came up, although there is nowhere in my Airpod settings that I named them like that.


I had them connected to the TV using the TV's Bluetooth menu. I spent hours trying every suggested fix I could find including making sure my firmware was up to date, setting volume using the Airpods themselves, and attempting to use them with every audio profile the TV has. I also reset both the TV and the Airpods to factory defaults, all to no avail.


I finally decided to check out the Chromecast menu to see if there were any sound settings there that might be affecting the Airpods. I changed everything that might be relevant on that and also reset that to factory settings. Still no sound. I then noticed the Bluetooth menu option under the cog, and decided to connect to that and see what happened. As soon as I did that, I had sound.


I unpaired them completely from the TV and tested the fix by putting them in the case and taking them out and by turning off power to TV and Chromecast. Apart from one instance where I had to go into the Chromecast Bluetooth menu and manually connect them, they are still working perfectly and giving me audio from the TV.


In the Chromecast's Bluetooth menu there is a function to rename my Airpods. I renamed them "My Airpods Pro" but they are still coming up with "Find My" in their name.

Jan 14, 2024 12:12 AM in response to Paul-NBPT

Me too, I phoned Apple and tried explaining to them that my AirPod Pro version ones had no problem, connecting to the Samsung frame TV, and they said I could take them in to get tested; and I did take them in to get tested, and the test said nothing was wrong with the Bluetooth. Apple support told me that it was a problem with the Samsung Bluetooth. However, I didn’t have a problem with the AirPod Pro version ones. I was quite upset as I had spent so much money on the version two and there is a no return policy on AirPods because they go in your ear. I was a little demoralized and I’m waiting to recontact Apple support regarding this issue. It must be a problem with the Bluetooth hardware or software on the new AirPod pros because I didn’t have this problem with the AirPod Pro ones I use my AirPod Pro ones now when I watch TV

Feb 17, 2024 11:19 PM in response to Paul-NBPT

The issue I have is with a Frame and new AirPods. Old AirPods worked great zero issues. Bought new Airpods and they will disconnect after pressing 2-3 remote functions. Only solution I’ve found is to click the settings button, go to Sound Output (yes it still says connected to my AirPods) and just cycle through Receiver, TV, Aipods until I hear them ding again. From there, it’s a 50/50 chance I can press the back button and play/pause button without them disconnecting again.

Apr 24, 2024 12:01 AM in response to Paul-NBPT

This is unreal to find this many ppl having this issue. My AirPods Pro just started up with this issue today after using them successfully with my Samsung TV and iPhone for many months now. Another thing Apple won’t acknowledge or fix. This is far too reminiscent of the many camera issues I’ve had since the 12PM. I’m a photographer and know when a camera isn’t working. This AirPod problem is garbage. GET IT TOGETHER APPLE!!!

May 18, 2024 10:30 PM in response to Paul-NBPT

** TEMPORARY SOLUTION MAY 2024 **


1) connect AirPods Pro 2 to iPhone

2) open Roku app on phone > tap remote (bottom middle) > tap headphones icon (bottom right)

3) select Roku from input menu on Samsung tv

4) open Netflix/Hulu/Prime **from Roku**

5) play your shows


Pausing content and switching between apps (Netflix to YouTube, Hulu, etc) on the Roku does not seem to affect connection.



AirPods Pro 2 no Sound with Samsung TV

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