AirPods Pro 2 no Sound with Samsung TV

Bill,

I am having the same problem. I was wondering if you figured out why the AirPod Pro does not work when you switch to Netflix or Amazon Prime?

The solution is simple. There is no fix. Return them for a full refund.

I have the same problem when sound stops comming because you switch the program or anything that makes sound stop i need to re pair to get them working

I have other headphones like bose and they just work.

I tried resetting tv but no luck. I’m even thinking on returning them as they don’t work for what i want them

I’m having a similar issue, if I factory reset the airpod pros they work. Until my iphone connects, then they show as connected, but no sound. Even if I turn my phone off , still no sound. I even get an audible tone through them to say they are connected, but no sound. My wifes gen 3’s work fine. If I perform the reset again, they work!!!

Even I am facing the same issue with my Airpods pro gen 2 while connecting with Samsung TV. It gets connected but voice seems not coming when using any OTT. I got it checked on the store and git it replaced but still it doesn’t work well and voice keeps cutting every time I change episode series or OTT or even if I play and pause.

Apple should look into it definitely

Ok. I’m having same exact issue. My iPod pro2 are great, but with new Samsung tv today they connect and pair easily but will not produce audio. I’ve checked every setting to ensure no other issues. The settings show good pairing and audio switches seamlessly to AirPods… but no sound. Very frustrating and old issue that we need help from Apple to explain.

I’m having the same issue. It’s so disappointing that Apple has not rolled out an update to include this bug fix. If I would have known this would happen I would have kept the older generation. Every time I pause the TV or a new episode starts I loose sound. I spend so much time trying to reconnect my AirPods to work properly that it’s not even worth watching anymore. I use them while my husband’s sleeping so that I can watch my shows without disturbing him. I really wish that Apple would fix this issue.

This is truly ridiculous, I bought AirPods pro 2 for my dad as a new year’s present and there we go with this stupid problem. Even watching youtube and switching the videos disconnects the audio even though the tv shows that the device is connected I have to put them in the case then put them back and confirm connection from the tv remote? Are you guys kidding?? I will just return them then if nobody wants to solve the problem.

Same problem. New Air Pods Pro gen 2, won't work consistently with two Samsung TVs I have. Any change on remote, forward or rewind, breaks the audio on the Air Pods Pro. Ridiculous. All other bluetooth earbuds work fine, like my older Samsung Buds. Really, the older ear buds work but the new Air Pods Pro won't work? Ridiculous. Apple, please provide a fix!

This is unreal to find this many ppl having this issue. My AirPods Pro just started up with this issue today after using them successfully with my Samsung TV and iPhone for many months now. Another thing Apple won’t acknowledge or fix. This is far too reminiscent of the many camera issues I’ve had since the 12PM. I’m a photographer and know when a camera isn’t working. This AirPod problem is garbage. GET IT TOGETHER APPLE!!!

Connecting to Roku app as Sarah mentioned above is the only solution I've found as well. My Airpods Pro Gen 1 worked fine, 100% of the time, with everything. Gen 2 (no USB-C) - many issues (in general) - don't get me started.

With my Samsung TV (2018 Q7CN) - First time I paired: perfect. After that...(mostly) lack of volume, ie could spam/mash the up volume button on remote, would see "Airpods Pro (insert name)" on TV appear with volume appearing to go up, but could barely hear. Was able to find a solution of sorts on iirc a Samsung UK support thread (it's been a while, got a lot going on including recent move, apologies)...been so long now, that I either don't remember exactly, or it stopped working 🤷🏻‍♂️.

Recently had to reset my Airpods Pros (same gen 2, no USB-C). First time - worked meh - max volume was adequate (at best). Since then, can connect to TV (hear sound in airpods), then NADA. And I already know to go to the show itself, pause it, then connect, then unpause and pray.

Haven't been able to find my Roku Stick since said move as well 😭

Wonderful product 👌🏽👌🏽😒

Me too.

I see you just posted hours ago as well. I tried everything I can think of including hard booting the TV. No fixes. Using an old set of AirPods Pro work just fine. This is the worst!

Yes, Apple deleted my previous post to you, JK_6. There is currently no fix for AirPods Gen 2.

Hundreds of people posting the same issue and you refuse to fix it. Maybe a better question is why would we trust Apple moving forward. You give us solutions that you know wont work. Pathetic.