Connecting a new Air Tag
My new air tag said connected but isn’t showing up in my list of items in my Find my App
AirTag
Question marked as
User profile for user:
Omar_A1
User level:
Community Specialist
Hello laxmi295,
Thank you for reaching out to Apple Support Communities.
Let's reset your AirTag and set it up again using these steps:
Learn when you need to reset your AirTag and how to do it.
"Here's how to reset your AirTag:
- Press down on the polished stainless steel battery cover of your AirTag and rotate counterclockwise until the cover stops rotating.
- Remove the cover and the battery.*
- Replace the battery.
- Press down on the battery until you hear a sound. This sound means that the battery is connected.
- When the sound finishes, repeat the process four more times, removing and replacing the battery, then pressing down on the battery until you hear a sound. You should hear a sound each time you press on the battery, for a total of five sounds. The fifth sound is different from the previous four. This indicates that the AirTag is now ready to pair.
- Replace the cover by aligning the three tabs on the cover with the three slots on your AirTag.
- Press down on the cover.
- Rotate the cover clockwise until it stops rotating."
Additional details can be found here: How to reset your AirTag
If the issue persists, can you provide a few more details? Which device and OS are you currently using? Doe this happen with all AirTags or just this one AirTag? Also, Have you tested with another battery?
Cheers!