I need troubleshooting for adding family member to Apple Music
Trying to add my daughter to Apple Music family, but it just says cannot connect
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User profile for user:
Sean_B1
User level:
Community Specialist
Hello Alexgoerzen,
We wouldlike to see how we can help you ith Apple Music. If you use a different Wi-Fi or cellular connection with your device, do you get the same error? Be sure you have followed the steps in this link, and get back to us with your results: Get an Apple Music family subscription - Apple Support
"First, set up Family Sharing
Set up Family Sharing on your device. Then invite family members to join your family group.
If you already set up Family Sharing, everyone in your family group will automatically have access to Apple Music after you subscribe.
Already subscribe to Apple Music? Learn how to change to a family subscription.
If someone in the family group already has an individual or student subscription to Apple Music, renewal of that subscription is automatically canceled when they join the family group.
Then follow these steps to subscribe
- Open the Apple Music app or iTunes.
- Go to Listen Now or For You.
- Tap or click the trial offer, (one trial per person or family).
- Choose Family, then tap or click Start Trial.
- Sign in with the Apple ID and password that you use to make purchases. If you don’t have an Apple ID, choose Create New Apple ID, then follow the steps. If you're not sure if you have an Apple ID, we can help you find out.
- Confirm your billing information and add a valid payment method.
- Tap or click Join."
Cheers!