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2023 MacBook Pro Internet Connection Issue

Just purchased a new 2023 MacBook Pro (upgrade from a 2015 MacBook Air that worked perfectly) and the new MacBook Pro will only connect to my Comcast WIFI if I'm within 10 feet of the router. All my other devices work fine in my 3 story home so this seems very strange considering this computer was $2500.


Does anyone else have this problem?

MacBook Pro 16″, macOS 13.4

Posted on Jul 13, 2023 8:05 PM

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14 replies

Jul 14, 2023 11:16 AM in response to Grant Bennet-Alder



How to turn off Wi-Fi 6E mode on your device


For Wi-Fi 6E networks that use a single network name as recommended, if you experience any other issues with your use of the network, you can turn off Wi-Fi 6E mode when connected to that network. Your device will then no longer use that network’s 6GHz band. Use of Wi-Fi 6E on other networks isn't affected.

Mac

  1. Choose Apple menu  > System Settings, then click Wi-Fi.
  2. Click the Details button next to the name of the Wi-Fi 6E network you're connected to.
  3. From the pop-up menu next to Wi-Fi 6E Mode, choose Off. 


from:

Use Wi-Fi 6E networks with Apple devices - Apple Support



Jul 14, 2023 8:29 AM in response to shadowpatt77

your new M2 computer has made a 160 MHz connection in the 6 GHz band, bypassing any 2.4 GHz and any 5 GHz channels used by your older computers.


From its current location, you have a good signal (RSSI) of -58 dB, where signals with values of -40 dB are "right in top of the Router" and signals of -70 dB or lower suggest "it's time to switch to a different Router".


a transmit rate of 864 M bits sec is very good; and faster than may internet connections.


Number of streaming servers NSS of 2 suggests both of you two antennas are being used together to develop the signal. No disconnected antennas.


What is NOT so good is NOISE level of -84 dB. Expected numbers would be nearer -95 dB. The scale like many of these is logarithmic, and that is a whole lot of noise, OR that channel is already in use by something else in your "network neighborhood", like one of your neighbors' Routers.

Jul 14, 2023 8:39 AM in response to Grant Bennet-Alder

What often solves such issues is setting Router channel selection to "Automatic".


Then, when the router wakes up, it listens to what is already present and chooses the channel that is least busy. It is not an accident that debugging procedures all start with, "Cycle the power to your Router..."


If already set to "auto" channel selection, you may need to observe what other channels are in use and manually choose around the ones that are already busy.

Jul 14, 2023 9:20 AM in response to shadowpatt77

You have opened the Apple Airport Base Station Utility. It is extremely useful for administering the (now obsolete) Apple Router.


To change settings in your Router, you need to open a Web Browser and enter the numeric address of the Router, shown in every network pane on connected Macs. Numbers like 192.168.1.0 are common.


You will get the Router's sign-in page.

2023 MacBook Pro Internet Connection Issue

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