Just bought a new MacBook Air and everything worked perfectly. After updating to the OS to Ventura 13.4.1, my touch ID immediately stopped working. Can't add a new fingerprint or anything. Any advice?
MacBook Air, macOS 13.4
Cactus_Dave2 wrote:
Just bought a new MacBook Air and everything worked perfectly. After updating to the OS to Ventura 13.4.1, my touch ID immediately stopped working. Can't add a new fingerprint or anything. Any advice?
New MacBook Air —then can safely assume this your internal key board and it is an M1/M2 (and not an Intel Mac.)
On an M1/M2 you can try A SafeBoot Use safe mode on your Mac - Apple Support will sort many anomalies
login and test. reboot as normal and test.
if no resolve—
I would call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
Contact Apple for support and service - Apple Support
ref: If Touch ID isn't working on your Mac - Apple Support
The current stable release of Ventura including bug fixes, security updates is macOS Ventura 13.4.1c (22F770820d)
Keep your Mac up to date - Apple Support
Keep your Mac up to date - Apple Support
Cactus_Dave2 wrote:
Just bought a new MacBook Air and everything worked perfectly. After updating to the OS to Ventura 13.4.1, my touch ID immediately stopped working. Can't add a new fingerprint or anything. Any advice?
New MacBook Air —then can safely assume this your internal key board and it is an M1/M2 (and not an Intel Mac.)
On an M1/M2 you can try A SafeBoot Use safe mode on your Mac - Apple Support will sort many anomalies
login and test. reboot as normal and test.
if no resolve—
I would call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
Contact Apple for support and service - Apple Support
ref: If Touch ID isn't working on your Mac - Apple Support
The current stable release of Ventura including bug fixes, security updates is macOS Ventura 13.4.1c (22F770820d)
Keep your Mac up to date - Apple Support
Keep your Mac up to date - Apple Support
Hi leroydouglas, I appreciate your detailed response. Yes, it is an internal keyboard and I have an M2.
They ended giving me an entirely new MacBook Air.
As an FYI, it does not appear that Ventura 13.4.1 (c) is a stable release. The staff at the store admitted to me that many issues are being reported after people install this version.
I have turned off automatic updates and will wait for some time before trying another OS update. There is no doubt my issue was caused by 13.4.1 (c) and I will avoid that release for sure!
Thanks.
Did you try removing the ones you already have before trying to create another? If not, that's what I'd suggest.
Hi Randall_2023 - thanks for your response. I just gave that a try and it did not work. When I try to add a fingerprint, nothing happens. It's as though the touch ID key is not communicating with the computer anymore. Completely different behavior than when I set up my computer before the OS upgrade.
Touch ID not working after upgrading to Ventura 13.4.1
