Can't download 16.5.1(c)

Thank you for sharing your issues. Just know you and I aren't the only ones and that there are many others in this predicament. Apple is working on trying to resolve my issue and I just heard today that it is being bumped up to the next level of Apple engineering. I was happy that my Senior Advisor followed up with me and is keeping me updated on the status of my issue. I was told to be sure to download any future updates that come up. I also asked if there is anything I need to be careful with or not do, in the meantime. I was told no. I can continue to do everything like before.

You may want to reach out to Apple Support.

Also, I'm not sure if these two explanations may help you understand what is going on - Apple has just changed how they release their security updates. I had it explained to me today by my Apple Senior Advisor. Try reading the following in Apple Communities:

1. What are Rapid Security Response Updates? Author: Pjswiz
2. Updating iOS: Common issues and solutions. Author: Lawrence Finch

I hope their explanations can help you.

Since this is a new approach for Apple, they probably need to work out some of the bugs. It is a good concept though - instead of updating the whole system, they are just doing quick fixes. They are rapid/quick security updates. Should take no time at all. Hopefully, our issues will get resolved quickly and we will be able to do the rapid security responses in mere minutes, like everyone else.

Just to let you know, I see there's a new iPhone update today. I have it downloading right now and it looks to be working. It's called iOS 16.6.

Just to let you know, I see there's a new iPhone update today. I have it downloading right now and it looks to be working. It's called iOS 16.6.

Thank you for letting me know about your issue with downloading 16.5.1(c). Interesting that you have a different issue with trying to download 16.5.1(c). I just wonder why our phones are having such problems and yet there and others, where it's been a breeze to update it to that version. You should reach out to Apple Support. I hope you don't have to go through all that I did though. I was working on this for days and on Saturday, I worked on it all day - from early in the morning to evening. It took up my whole day. I would try to get directly to a Senior advisor though, if you can. I've dealt with around six support people and two Senior Advisors. Also, you may want to take fast notes and/or screen shots during the process, if they have you turning off things, here and there, on both your iPhone and iMac or you won't remember what to turn back on afterwards. Luckily I did that. My issue hasn't been resolved yet. I was told I'd hear from them mid week. My information was turned over to the Apple Engineers for review. Oh, I just remembered something. I googled - 16.5.1(c) issues, and something came up. It didn't say a source, so I don't know how true it is, but it said: The first 24-hours have been a disaster for IOS 16.5.1(c) with Apple forced to pull the update after it caused problems with Safari resulting in many high-profile sites, including facebook, failing to recognize the browser. This problem also applies to iPadOS 16.5.1(c). It said this was posted 6 days ago. I hope that your issue is resolved soon and that you don't have to go through too much to get there.

Oh Boy! I've never experienced anything like this before with my Apple products. Everything always went through seamlessly. Until this..... their new approach to speeding things up through Rapid security response update. Yes, looks like we all have to be patient (we have no choice) and hopefully they will come up with an update sooner rather than later. It's all in Apple engineering's hands. I hope they figure it out soon. I'm not sure what's going to happen with my issue, now that it's in the second level of (Apple) engineering. I hope what I've shared with them, helps in some way to resolve this issue for all of us. Just be sure to be on the look out for the next update.

I guess because I had talked to so many support staff and they couldn't help me download 16.5.1(c), although, they did try to help - they bumped me up to Senior Advisors, who in turn bumped me up to engineering. I am pleased though that the Senior Advisor that I'm working with, does follow up, answers my questions, and lets me know status. That has helped me through this frustrating experience.

The only reason why I recommended talking to Apple Support, was so they would know what was going on out there- what problems people were having with downloading 16.5.1(c). That maybe if others got bumped up to engineering too and they found out the specifics for other people's issues with the download - then Apple engineering could do a more thorough job for fixing this issue and could learn from it for this and future rapid security response updates. I just hope they figure it out soon and that we don't have to continue to have this issue with future security updates.

Thank you for taking the time to review my question and for your response. I ended up doing that yesterday. They had me try all different things, including backing up my iPhone and clearing it and restoring it with the back up. Nothing worked. I ended up talking to a lot of support care people and a couple of Senior Advisors. The last senior advisor had my logs and screen shots sent over to Apple Engineers- for their review. I’m just awaiting their response next week. I wonder if there’s others having this problem.

So glad that worked for you. I was going to suggest you try a different Wifi after seeing Farnhamm had his work after connecting to different wifi's. That was the next thing I was going to try too if that latest update didn't work. Luckily it did though. Just hoping this doesn't happen again. Go figure - why one of your phones downloaded the update with your wifi and the others didn't. I doesn't quite understand why that happened. 🤞that this doesn't happen again. Hope you figure out how to get your iPad to download the update.