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You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Hi all. I'm in Ivory Coast 🇨🇮 I bought a second-hand iphone. the iPhone didn't have an iCloud account. So I connected my iCloud. I used the phone wonderfully. wanting to refurbish it I blocked myself in front of the activation lock which asks me for a different Icloud to mine who was connected. help me please. I am Ivorian, what should I do? can't use my phone.
iPhone XS Max
Hi Sangare225,
We'd love to help resolve the issue you're having. It appears the device is associated to another Apple ID, and if you're not able to sign out of the associated Apple ID, you would not be able to sign in with another one, or remove the associated Apple ID for someone else's use.
To learn more about Activation Lock, please visit: Activation Lock for iPhone, iPad, and iPod touch - Apple Support
This resource has more information about How to remove Activation Lock - Apple Support.
"If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request."
Cheers!
Hi Sangare225,
We'd love to help resolve the issue you're having. It appears the device is associated to another Apple ID, and if you're not able to sign out of the associated Apple ID, you would not be able to sign in with another one, or remove the associated Apple ID for someone else's use.
To learn more about Activation Lock, please visit: Activation Lock for iPhone, iPad, and iPod touch - Apple Support
This resource has more information about How to remove Activation Lock - Apple Support.
"If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request."
Cheers!
Hello Sangare225,
As ryane77 stated, this appears to be related to Activation Lock. Activation Lock is a security feature designed to prevent anyone else from using your iPhone if it's ever lost or stolen. if you'd like to remove Activation Lock you'll need to follow the steps here: How to remove Activation Lock - Apple Support
Thanks.
The problem is that I've not information from first owner. Note that I connected my Apple ID and used correctly the phone untill erase. Concerning the proof. I'm not in a country where Apple support is present. I was a great fan of Apple. But this kind of problem will make me chose android
Activation lock is asking Older iCloud
