You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I cancelled my Revive APP last week through my Phone and am still getting billed

After cancelling the Revive: Face Photo Animation it shows as INACTIVE under my subscriptions in my IPhone and yet I received an email on 7/19/2023 that I am still getting billed. I cancelled this APP and expect not to be billed for something that I do not use or want.

iPhone XR, iOS 16

Posted on Jul 20, 2023 10:48 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 20, 2023 10:52 AM

This support article explains how to cancel a subscription from Apple on an Apple mobile device, Mac, PC, and online ➔ If you want to cancel a subscription from Apple - Apple Support or this video will only tell you how to do it on an iPhone ➔ https://www.youtube.com/watch/XXx-J-ueCtE


Notes:

• You might need to scroll down to find the Cancel Subscription button.

• If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew. An "Expires" date (instead of "Renews") means the current subscription will just run until then. "Resubscribe" is just in case you change your mind about having it end.

• Deleting an app does not cancel a subscription.

If you don’t cancel trials more than 24 hours before your renewal date, your subscription might renew.

• If you don't have an Apple device, see the options near the bottom of the support document.

• Many subscriptions are set to renew automatically until you intentionally cancel them.


If you still have problems, contact Apple online using this page ➔ Choose your country or region - Official Apple Support Select your country, then a product. Alternatively, see a list of Apple phone numbers around the world ➔ Contact Apple for support and service - Apple Support



1 reply
Question marked as Top-ranking reply

Jul 20, 2023 10:52 AM in response to a-B_e

This support article explains how to cancel a subscription from Apple on an Apple mobile device, Mac, PC, and online ➔ If you want to cancel a subscription from Apple - Apple Support or this video will only tell you how to do it on an iPhone ➔ https://www.youtube.com/watch/XXx-J-ueCtE


Notes:

• You might need to scroll down to find the Cancel Subscription button.

• If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew. An "Expires" date (instead of "Renews") means the current subscription will just run until then. "Resubscribe" is just in case you change your mind about having it end.

• Deleting an app does not cancel a subscription.

If you don’t cancel trials more than 24 hours before your renewal date, your subscription might renew.

• If you don't have an Apple device, see the options near the bottom of the support document.

• Many subscriptions are set to renew automatically until you intentionally cancel them.


If you still have problems, contact Apple online using this page ➔ Choose your country or region - Official Apple Support Select your country, then a product. Alternatively, see a list of Apple phone numbers around the world ➔ Contact Apple for support and service - Apple Support



I cancelled my Revive APP last week through my Phone and am still getting billed

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.