Brand new 13 Pro is in SOS mode while setting up (replacing my previous phone which did same thing)

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Level 1

4 points

Brand new 13 Pro is in SOS mode while setting up (replacing my previous phone which did same thing)

My 1 year old iPhone 13 Pro started randomly going to SOS even though cell service was fine. Restarted network, took out sim card, put back in, went to Verizon store and they put in a new eSim card. Still random SOS all day. Verizon sent me a brand new 13 Pro. Going through the process to transfer data and the NEW PHONE says SOS as well. No clue what to do. My husband had a series 10 has no issues ever. I believe this started after the last auto upgrade to version 16.5.1 The people at Verizon said it's been happening a lot but said the new phone should fix the problem. Anyone have any ideas here???

Posted on Jul 20, 2023 5:41 PM

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Answer 1

H1290

Level 6

10,143 points

Jul 20, 2023 6:00 PM in response to 1017pam

Hello 1017pam!

It sounds like you have taken excellent troubleshooting steps, including contacting your carrier. Your next step is to contact Apple Support for further assistance with this issue:

Genius Bar Reservations: Genius Bar Reservation and Apple Support Options
Locate Apple Stores & AASP’s: Find a Reseller
iPhone Service & Repair: iPhone Repair & Service - Apple Support

I hope this is helpful. Good Luck!

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Answer 2

1017pam Author

Level 1

4 points

Jul 21, 2023 6:17 PM in response to H1290

UPDATE: 2 more trips to Verizon store (hopefully that's the last of it.) There was a weird issue with the provider that was resolved with Verizon. Got home and SOS started up again. Went back to Verizon store again. Apparently now there is a new update to fix the bug. Transferring everything now. Will see if that fixes it.

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Answer 3

1017pam Author

Level 1

4 points

Jul 20, 2023 6:29 PM in response to H1290

Thank you. I just got off of a 40 minute call with them. Now it seems there's an issue with my provider??? I'm taking both phones in tomorrow morning and see what they say. I'll update. The very friendly and helpful Apple rep said "this is a first".

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