I can't take a screenshot on my MacBook Pro

Trying to take a screen shot on my MacBook Pro running Ventura 13.0. All "how-to's" say to press shift/control/3 at the same time. When I do that, absolutely nothing happens. Is there an "on" switch for this function I'm not aware of?


[Re-titled by Moderator]


MacBook Pro 15″, macOS 12.6

Posted on Jul 21, 2023 2:38 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 21, 2023 2:55 PM

If you're really running Ventura 13.0—the footer here shows macOS 12.6—update to macOS 13.4.1(c), and try again.


The first of the chords is the whole screen screenshot. To invoke that, use Command and hold and Shift and hold and then tap 3 and release all, or Shift and hold and Command and hold and tap 3 and release all. For most chords, press and hold the modifier (shift, command, option, control) keys first. Then tap the character key to add it to the chord. Then release all the keys. I don't ever try to press all three or five or however many keys the chord has simultaneously.

25 replies

Jul 21, 2023 6:15 PM in response to dialabrain

dialabrain wrote:


MrHoffman wrote:

Yeah; read your reply after posting mine.
It's finally dawned on me what happens here. People don't always read the previous replies before they post. 😎


It took me a few minutes to get to a Mac to confirm the details of my reply, and I didn’t review the postings that arrived during the interim, and ASC doesn’t have an async new-post push notification. It happens.

Jul 22, 2023 4:07 PM in response to MrHoffman

Hello to MrHoffman and dialabrain - I had no idea I had a screen shot app installed. I deleted it from my Applications list in Finder (it was still called CloudApp). The Screenshot utility is still there and still enables a screenshot (although the utility dialog box is inevitably in the picture). But I still can't get shift/command/3 or /4 to generate a screen shot.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I can't take a screenshot on my MacBook Pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.