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I have a Hisense 6series-75 Roku tv and I can't sign in with email and password, even though the password is correct and as proof I'm here asking this question. When I first set it up the apple tv+ app showed a qr code option to sign in when reinstalling the app. Now I can't even uninstall to reinstall.
4620X,
Some other users have also mentioned similar error messages on this forum.
I haven’t seen a broad general resolution for that here though.
- Please verify that the Roku system software is up-to-date.
- Verify that the Apple TV app is up-to-date, if not done automatically.
- Verify that your router or firewall doesn’t block Apple authentication servers, in case you made custom changes.
- Verify that your devices and router use a good DNS, like the one from your ISP, which gets updated with all the server names that Apple might use. Again, only applies if you made custom changes.
- Verify that your Roku has the correct date, time, and time zone, as Apple may be more strict about that than other content providers (for TLS secure connection reasons).
- Try a delete and reinstall of the Apple TV app.
- Try a cold restart of the TV (not standby-wake, buy really off-on/reboot).
Else I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).
Some other users have also mentioned similar error messages on this forum.
I haven’t seen a broad general resolution for that here though.
- Please verify that the Roku system software is up-to-date.
- Verify that the Apple TV app is up-to-date, if not done automatically.
- Verify that your router or firewall doesn’t block Apple authentication servers, in case you made custom changes.
- Verify that your devices and router use a good DNS, like the one from your ISP, which gets updated with all the server names that Apple might use. Again, only applies if you made custom changes.
- Verify that your Roku has the correct date, time, and time zone, as Apple may be more strict about that than other content providers (for TLS secure connection reasons).
- Try a delete and reinstall of the Apple TV app.
- Try a cold restart of the TV (not standby-wake, buy really off-on/reboot).
Else I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).
What happens when you try to sign in? Do you get an error message? What does it say exactly?
Verification failed
There were errors signing you in. Wait a moment, then try again.
Error code N/64BB609D
The last 4 characters change in error code.
Can't sign in with password and won't show qr code
