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Went swimming and now my New Apple Ultra will not come back on?

Watch went black 15 minutes after a brief swim. Has not come back on since. Tried hard reset……nothing

Thomas’s Apple Watch

Posted on Jul 22, 2023 8:32 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 23, 2023 4:03 AM

I suspect water has penetrated and therefore the Watch is ruined.

Water resistance is not guaranteed and will only be covered (outside the UK and EU) if you have a paid-for AppleCare+

You ought to reach out to Apple Support directly. You should be able to reach them here  Click here > Contact - Official Apple Support  or phone numbers  Click here > Contact Apple for support and service - Apple Support   or Click here > Genius Bar Reservation and Apple Support Options - Apple 


3 replies
Question marked as Top-ranking reply

Jul 23, 2023 4:03 AM in response to PDidymus

I suspect water has penetrated and therefore the Watch is ruined.

Water resistance is not guaranteed and will only be covered (outside the UK and EU) if you have a paid-for AppleCare+

You ought to reach out to Apple Support directly. You should be able to reach them here  Click here > Contact - Official Apple Support  or phone numbers  Click here > Contact Apple for support and service - Apple Support   or Click here > Genius Bar Reservation and Apple Support Options - Apple 


Went swimming and now my New Apple Ultra will not come back on?

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