I can't add my Yahoo email account into my iPhone

brbo wrote:

Thank you for your reply, and your patience. Seems the link you followed was quite different from obtaining the one-time password. This one-time password was to permit the Yahoo account to be used in Apple's Mail app.

I may be wrong, perhaps you tried both links.

Eh? Sorry that doesnt make sense to me... what do you mean by "both links"? Do you mean the link i provided and the link you provided? If so then no i didnt try both links because they both say exactly the same thing - see screen shots of both links attached. just one hosted in au & one in uk

It seems from your post that the link you followed was for a third-party app password. (You discovered that the third-party (Yahoo) app could not be used on your device.)

I dont think you realised that the link you gave says the same thing? But in any case both links are hosted by yahoo, so the 'third party app' in this case is apple mail, not yahoo. Yahoo cannot be talking about their own app as a 'third party' app.

thanks brbo i appreciate you sticking with this, and for your own patience! :)

Hi @brbo thanks for your reply

yes I tried those things already thanks, but have just tried them all again to make sure.

yes thats how i'm logging on - through Passwords & accounts - accounts - yahoo - login info.

but i put my login info in, and it just goes straight back to the list from which i chose yahoo. It doesnt register that i have even added an account.

I also tried it directly from the 'Mail' app - the app with the envelope icon on the home screen. Same result.

And yet yahoo register it because they send me an email notifying me of 'New login on iOS' every time, so yahoo are clearly recognising that my account has been logged into but the iphone wont load the account, its just as if i never logged in.

Anyone else have any ideas please? TIA

hi, many thanks for responding again brbo.

i tried to get the yahoo app thats available on app store, but it requires iOS15 or above & mine wont update past 12 unfortunately

wondering if you need to log-in to your Yahoo account online, and ensure any boxes are ticked to allow the two-way exchange ...

Sorry i have no idea what that means?

Thank you brbo and TheLittles

TheLittles wrote:

Use an App Password for Login:

Mail is a third-party app. So, use an App Password. Create a unique one for each device. Remove the current one, and then use the new one instead. Sometimes, changes (i.e. updates) are made to the device, and then mail server syncing becomes an issue (which is what a new App Password it intended to fix).:

Yahoo: Generate and manage third-party app passwords | Account Help | Yahoo

Following that link it says

"Some older, third-party email apps (that do not use our Yahoo branded sign-in page) require you to enter a single password for login credentials. " But the mail app does use the 'yahoo branded sign in page'.

I'll try it though.... In the process of generating an app password it asks for the name of the app - i tried putting Apple mail, and then just simply Mail.

I tried the passwords it generated for both but it just says 'invalid password'. Am i using the wrong app name? Have goggled it but i cant seem to find any other name than 'Mail' or Apple Mail.

Your help is much appreciated

Also just to reiterate/confim...

the issue isnt that i cannot sign in. The sign in process goes without a hitch, it doesnt say invalid password or anything, and it looks like every other time i ever signed into my yahoo account. And i get an email (viewed through my laptop browser) alerting me that i have signed in - "New sign in on iOS"

So i cant really see how an app password will help since i am signing in successfully, its just that the iphone doesnt register that i have done it, but instead it just goes back to the beginning again.... where is presents a list of email options...

icloud

exchange

google

yahoo

Aol

outlook

all with their logos as normal.

Where i click on yahoo, where is takes me to the usual easily recognisable yahoo sign in page, where i sign in... again... and it takes me back to the beginning... again, but i get an email saying i signed in on iOS, again, and again, and around we go.

very frustrating!

Hi brbo thanks so much for trying to help me.

I have restarted the phone, and the app, multiple times, thats one of the first things i tried.

Its not that emails from yahoo to my phone are getting through on my laptop... the emails i get on my laptop are just security notifications that yahoo send to let you know that your account has been signed into - so if its not you then you can be aware of it & change password etc. Same as you get when you sign into your netflix account from a different device or whatever.

The issue isnt that the emails dont come through on the iphone, but that the account will not load. Hence the title of the thread.

I open the mail app,

i chose yahoo from the list,

it takes me to the yahoo sign in page where i enter my username and then password...

whereupon it ought to then take me to my email account...

but it doesnt, it just takes me back to the beginning with the list, and i choose yahoo again, sign in again... and on & on ad infinitum. Restarting the phone and the app makes no difference at all.

When i go to settings to look at what accounts are there, it has not registered that i have loaded an email account. The phone refuses to register that i have done anything at all, its as if i never signed in.

But the issue cannot be with yahoo because each sign in is generating a security notification email.

Its bizarre

Hi brbo thanks for responding again...

i took your advice earlier to use the one time secure password - The Littles posted the link for uk. here Generate and manage third-party app passwords | Account Help - SLN15241 (yahoo.com)

I followed the instructions and it didnt work, as i explained in previous post

"In the process of generating an app password it asks for the name of the app - i tried putting Apple mail, and then just simply Mail.

I tried the passwords it generated for both but the sign in process says 'invalid password'.

Am i using the wrong app name? Have goggled it but i cant seem to find any other name than 'Mail' or Apple Mail."

I'm pretty sure this isnt the problem, because it says (in the above link)

Some older, third-party email apps (that do not use our Yahoo branded sign-in page) require you to enter a single password for login credentials.

But this app does use the 'branded sign in page'.

At any rate i tried because you both suggested it earlier, but i couldnt get it to generate a one time password that would work, presumably because either i got the name of the app wrong, or because this isnt the issue and it doesnt need a one-time password & yahoo will only accept my usual yahoo password.

Do you know for definite what the iphone email app is called? - I used 'Mail' and 'Apple Mail' as they are the only names i could find when i searched for the name of the iphone mail app. If its called something else this could be why it wouldnt generate a working one-time password

i realise now why the one-time password wont work...?

because on the yahoo link it says

Some older, third-party email apps (that do not use our Yahoo branded sign-in page) require you to enter a single password for login credentials.

But this doesnt.... its not a single password it asks me for, it just takes me to the branded yahoo sign in page - which asks for username/email address and then password, not a "single password for login credentials".

The process of generating the one time password is very simple i tried it a few times it gives you the password there on the screen, so unless i getting the name of the app wrong then this isnt the fix.

What a frustrating problem, i appreciate your taking the time to help me, i wont mind if you give up now!