You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can't add my Yahoo email account into my iPhone

Hi I am new to smartphones so please have patience with me.

A few yrs ago somebody gave me their old iphone 5, but the screen was too small for me so i gave up.

I did manage to load my yahoo email account though (in what i think is the apple mail account - the icon with envelope symbol on the home screen) & send & receive a couple of msgs.

However somebody recently gave me their old iphone 6plus, which is much bigger & i can manage it.

I went to the envelope icon again, & selected YAHOO option from the list of email options & followed the instructions to sign in. But instead of loading the account it just took me back to the list of options again.

I wondered if perhaps the old iphone 5 being still in a drawer somewhere was somehow messing things up so i deleted my email account from there.

I tried changing the password, restarting, several times but now neither iphone will load my yahoo mail account.

I went on my laptop & signed out of yahoo & back in again with the new password which worked fine.

Every time i go through the sign in process on my iphone trying to get my email account to load, i get an email (seen on laptop) that i have signed in on my iphone.

Am totally confused i cant understand what i am doing wrong. Can somebody help an old dinosaur out please?

iphone6 plus, running 12.5.7

[Re-Titled by Moderator]

Posted on Jul 25, 2023 8:58 AM

Top-ranking reply

HummingbirdBlue Author

Level 1

20 points

Posted on Jul 26, 2023 2:20 AM

Hi @brbo thanks for your reply

yes I tried those things already thanks, but have just tried them all again to make sure.

yes thats how i'm logging on - through Passwords & accounts - accounts - yahoo - login info.

but i put my login info in, and it just goes straight back to the list from which i chose yahoo. It doesnt register that i have even added an account.

I also tried it directly from the 'Mail' app - the app with the envelope icon on the home screen. Same result.

And yet yahoo register it because they send me an email notifying me of 'New login on iOS' every time, so yahoo are clearly recognising that my account has been logged into but the iphone wont load the account, its just as if i never logged in.

Anyone else have any ideas please? TIA

View in context

Similar questions

20 replies

Aug 3, 2023 10:46 AM in response to HummingbirdBlue

i realise now why the one-time password wont work...?

because on the yahoo link it says

Some older, third-party email apps (that do not use our Yahoo branded sign-in page) require you to enter a single password for login credentials.

But this doesnt.... its not a single password it asks me for, it just takes me to the branded yahoo sign in page - which asks for username/email address and then password, not a "single password for login credentials".

The process of generating the one time password is very simple i tried it a few times it gives you the password there on the screen, so unless i getting the name of the app wrong then this isnt the fix.

What a frustrating problem, i appreciate your taking the time to help me, i wont mind if you give up now!

brbo

Level 8

35,843 points

Aug 3, 2023 2:58 PM in response to HummingbirdBlue

Thank you for your reply, and your patience. Seems the link you followed was quite different from obtaining the one-time password. This one-time password was to permit the Yahoo account to be used in Apple's Mail app.

I may be wrong, perhaps you tried both links.

It seems from your post that the link you followed was for a third-party app password. (You discovered that the third-party (Yahoo) app could not be used on your device.)

brbo

Level 8

35,843 points

Aug 4, 2023 2:53 PM in response to HummingbirdBlue

Thank you kindly. Sorry I took the two different links you were given (one hosted in au & one in uk) at face value ... 🤔

On this page: Yahoo I see calls the app "Mac Mail" ... am surprised at that.

https://au.help.yahoo.com/kb/new-mail-for-desktop/download-email-yahoo-mail-imap-sln28681.html

brbo

Level 8

35,843 points

Aug 4, 2023 4:06 PM in response to HummingbirdBlue

However if you scroll down on this page, Yahoo calls it "Apple Mail".

https://help.yahoo.com/kb/SLN27791.html

Remove your Yahoo account and re-add it to the Apple email app on your mobile device. When you re-add the account, look for the Yahoo provider logo to trigger the secure sign-in method.

Aug 5, 2023 7:30 AM in response to brbo

Hi brbo

tried using Mac mail, and Apple mail

doesnt workand i dont think it ever will whilever the app is asking me for user name & password, because the app is using the standard yahoo sign in page so its expecting my usual credentials

brbo wrote:

Remove your Yahoo account and re-add it to the Apple email app on your mobile device. When you re-add the account, look for the Yahoo provider logo to trigger the secure sign-in method.

There is no yahoo account there to remove & re-add, thats the whole point, it wont load the account in the first place.

I tried loading the account manually using the imap server details as it says in the link & clicking 'save'. But it doesnt save it. When i restat all my apps and my phone the account still isnt there.

I am giving up now, i dont have any more time/energy to devote to this absurd problem.

thanks so much for you help, perhaps this thread may help someone else in the future

I can't add my Yahoo email account into my iPhone