Frequent CarPlay Crashes and Freezing in Honda Accord 2020 with iPhone 12 Pro Max

I hope this email finds you well. I am writing to bring to your attention an ongoing issue I am experiencing with CarPlay while using my iPhone 12 Pro Max in my Honda Accord 2020. Unfortunately, I have encountered sudden crashes, freezing of the maps, and unresponsive screens, which have been persistent despite my attempts to troubleshoot the problem.

I have tried several solutions to address the problem, including replacing the cable with a new and certified one. However, the issue persists, making it difficult to use CarPlay reliably and safely during my daily commutes. As an Apple user for many years, I have always valued the seamless integration and exceptional performance your products offer. However, this recurring problem with CarPlay has become quite frustrating and inconvenient.

To provide you with more context, the problem occurs intermittently, making it challenging to pinpoint a specific trigger. There are times when the CarPlay system works flawlessly, but it often experiences sudden crashes and unresponsive behavior while navigating or using other apps. It appears to be independent of any particular app or service, as it affects the entire CarPlay interface.

In my research, I have found that I am not the only one experiencing these issues. I have come across various forums and online communities where other iPhone 12 Pro Max users have reported similar problems with CarPlay, particularly in Honda Accord 2020 models. This leads me to believe that there might be a compatibility issue or software glitch that requires attention from Apple's support team.

Given the importance of CarPlay for my daily activities, such as navigation and hands-free communication while driving, I kindly request your assistance in resolving this matter promptly.

Thank you for your time and attention to this matter. I am hopeful that with your support, we can find a resolution and restore the seamless CarPlay experience I have come to rely on.

Looking forward to your prompt response.