You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can’t Generate App-Specific Password

I had to reset my my Macbook Air to factory settings. I’m trying to create app-specific passwords, fort example to add my iCloud email account to Outlook.


When I go to create a password, rather than getting the password as usual, I get the following message: "Continue on one of your devices. On an iPhone, iPad or iPod touch go to Settings > Apple ID. On a Mac go to System Preferences or System Settings > Apple ID."


I’ve never seen this before. This also happens on my iMac.I go to Apple ID, but then what? Nothing happens.


Has anyone encountered this? Even the Apple support page Sign in to apps with your Apple ID using app-specific passwords - Apple Support does not mention this.


Has anyone encountered this? Any ideas on how to get the password?


Thanks.


MacBook Air 13″, macOS 13.5

Posted on Jul 29, 2023 4:58 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 29, 2023 7:46 AM

I had this same issue and did the following:


  1. I went to system settings -> passwords
  2. "Passwords are Locked" -> authenticated
  3. Security Recommendations -> deleted all of the old passwords (They show compromised)
  4. Logged back into appleid.apple.com -> generate app specific passwords and it worked.


Good Luck!

Similar questions

113 replies

Can’t Generate App-Specific Password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.