HomePod won't factory reset

Well it is a hardware issue to some degree - it's just that it's in combination with software. Apparently some devs and QA testers didn't do their due diligence to make sure the software update works with the older hardware (unless there are people with 2023 homepods that are also getting bricked, in which case who knows, but I didn't see any reported here).

Unfortunately there's nothing that can be done because there's no way to update the homepod without having internet access, and it can't get access without starting up properly. You'd have to send it in for repairs, but that costs almost $300 unless you have applecare still active on it. So the best bet is for Apple to come clean, admit they messed up, and compensate those of us who got screwed.

you can reset Homepod with macbook or pc

plug your home pod to macbook

then open the finder after that you see homepod option in the list , then you should enter to hompod page in finder, and click the Restore Homepod ,<3

Good morning. I am having problems understanding your instructions. My HomePod (1st Gen) started (last week) replying to every command with "there is a problem with your account...", and once I repeated the command, it worked the second time around. Then it started giving me problems with Apple Music, stopping after a couple of songs. Tried to reset it from the Home app, did not repond, so I decided to remove it from the app and reset it. Was able to remove it from the app, but was never able to reset it. Once unplugged for 10 sec, I put my finger on top for few seconds, it turns red but forever. No message "it will reset", no 3 beeps, nothing. I tried several times (like 30), does not work. Went to Apple, they said it is dead and there is nothing to do. I am 95% sure that it has to do with the 17.1 update. Anyone know how to resolve ? Tks

I keep hearing that 17.1 broke some of the HomePods. Isn't there some kind of responsibilities from Apple on this matter ? I had to buy a brand new one to regain control of my home. I unplugged mine for weeks, replugged it and nothing happened.

Same issue here. It stopped responding and it kept trying to install 7.2, I decided to reset to factory settings and it didn’t work. Also just tje red light flashing forever and there is nothing I can do. Technically, it for sure is fine, don’t want to replace it just because of some stupid software bug.

Mine has almost the same problem (and it's NEVER worked well - in the past Siri would "answer" when I'm not talking to it, wouldn't find playlists sometimes, and now this). First gen. Volume lights flash like every 10 secs. I removed it from the Home app and unplugged it. When I plug it back in and tap and hold on the white light, it turns red but then does nothing. Volume lights begin flashing again and Siri never says anything. I've tried this multiple times. Such a piece of garbage. Apple software in general has gone to **** in the last 10 years.

Wow. Took it to the store, and they won't/can't do a **** thing (unless I have them send it out for repairs, which would cost the same as a new one). It's basically become an expensive paperweight unless Apple comes clean and offers to compensate/replace. 🖕🍎

Yes.. 17 update bricked my HomePod 1. Took it to Apple Store plus hours on the phone. Apple insist it’s an hardware issue. Problem that I told them is how would anyone know it’s an hardware issue if no one opened up.

It’s 1/15/24 still waiting on two Apple reps to return with update.

good luck

Yes.. 17 update bricked my HomePod 1. Took it to Apple Store plus hours on the phone. Apple insist it’s an hardware issue. Problem that I told them is how would anyone know it’s an hardware issue if no one opened up.

It’s 1/15/24 still waiting on two Apple reps to return with update.

good luck

Same problem.

Mini removed from HomeKit, and unplugged, but when plugged in won’t reset. It Reconnects to iTunes music and will play music from iPhone and iTunes controlling it that way, although will not reconnect to HomeKit nor reconnect to the other 5 minis on same WiFi. Suggestion?

Find my past solution posted some months ago . I had 2 one was working the other was not connected or resetting. Read my previous answer and remember every time I was able to go through the steps the home pod updated a little more each time .

If it's a gen 1, then I don't think there's anything you can do, assuming you've already tried the steps described earlier in this thread and assuming the Homepod is no longer covered by AppleCare. If it can't start up, it can't get online to download an update, and it has no other way of connecting to anything (really stupid design flaw). And I doubt Apple will do anything about it.

Didn’t work for me. Tried so many times, waiting different amounts of times, holding my finger for really long and nothing. It’s such a shame because the HomePod was great in terms of sound quality and there was nothing wrong with it physically.

sadly this doesn't work, the light turns red and I can keep my fingers on there for hours, Siri doesn't say **** and there is also no beeps. I am pretty frustrated because I am sure it is no hardware issue, just the software which destroyed it.